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Category: Press Release

Press Release by 2Ring - Dec 04, 2023

2Ring Dashboards & Wallboards – The Fall 23 Release

Please note that Fall 23 features will be first available to brand new tenants and towards the end of Q1/2024 existing tenants/subscribers will have these new features available as well. Read More...


AMAZON CONNECT CLOUD CXONE FIVE9 GENESYS CLOUD RELEASE NOTES SERVICENOW WEBEX CC
Press Release by 2Ring - Aug 04, 2023

2Ring Dashboards & Wallboards v9.1 – Enabling Upgrades

2Ring Dashboards & Wallboards (DW) v9.1 is available as of today. Upgrades to DW9.1 are now available. Existing customers on an older release (9.0.0 and older) can now upgrade to DW9.1 while preserving their current configuration. Read More...


2RING DASHBOARDS & WALLBOARDS DASHBOARDS NEW RELEASE RELEASE NOTES
Press Release by 2Ring - Jul 31, 2023

2Ring Gadgets for Cisco Finesse v7.0

In this newest release, all native parts of the solution run on Linux. Windows nodes are no longer needed. This also means that this release comes with a brand-new deployment app, enhanced High Availability (HA) handling, and more efficient performance management. Read More...


2RING GADGETS FOR CISCO FINESSE CISCO CISCO FINESSE GADGETS NEW RELEASE PCCE UCCE UCCX
Press Release by 2Ring - Jun 29, 2023

2Ring Dashboards & Wallboards v9.0 

2Ring Dashboards & Wallboards (DW) v9.0 is available as of today. This is a major version release that brings features that 2Ring customers have been craving for a long time. Read More...


2RING DASHBOARDS & WALLBOARDS AMAZON CONNECT CISCO FIVE9 GENESYS CLOUD NEW RELEASE PCCE PRESS RELEASE RELEASE NOTES UCCE UCCX WXCC WXCC ENTERPRISE
Press Release by 2Ring - Mar 17, 2023

Cisco Finesse Connector for 2Ring Dashboards & Wallboards

This brand-new connector introduces an agent state grid that significantly enhances the refresh rate for agent data that is crucial and that changes often. E.g. Agent state change is reflected almost immediately after the change occurs (similar to agent state reflected in 2Ring Team Gadget). Read More...


2RING DASHBOARDS & WALLBOARDS 2RING GADGETS FOR CISCO FINESSE CISCO CISCO FINESSE DASHBOARDS DASHBOARDS & WALLBOARDS FINESSE CONNECTOR NEW RELEASE PCCE UCCE UCCX WALLBOARDS
Press Release by 2Ring - Mar 16, 2023

2Ring Gadgets for Cisco Finesse v6.3

In this latest release, we have introduced multiple notes per dialog in customer journey (one per participation) – this allows each agent to leave a note about their conversation with the customer. These notes are timestamped with date and time that the participation for the agent ended with the customer allowing for historical tracking of the notes. Read More...


2RING GADGETS 2RING GADGETS FOR CISCO FINESSE CISCO FINESSE GADGETS NEW RELEASE RELEASE NOTES
Press Release by 2Ring - Dec 22, 2022

2Ring Dashboards & Wallboards v8.8

2Ring Dashboards & Wallboards v8.8 is available as of today. An unrestricted access to a public demo environment can be requested here, and as always, you can request a live demo or walk-through at www.2Ring.com/Webex. Read More...


2RING DASHBOARDS & WALLBOARDS AMAZON CONNECT CISCO DASHBOARDS & WALLBOARDS FIVE9 GENESYS NEW RELEASE REALTIME ALERTING REALTIME REPORTING RELEASE NOTES WEBEX CONTACT CENTER
Press Release by 2Ring - Dec 15, 2022

End-of-Sale and End-of-Life Announcement for the Perpetual Licensing – Replaced by 2Ring Self-hosted Subscription

2Ring understands the difficulties many companies face in managing end-of-sale and end-of-life. As a result, this information is intended to assist customers to transition from their current perpetual license model of the Affected Software Programs and help them understand how 2Ring can assist in migrating to 2Ring Self-Hosted Subscription model. Read More...


CISCO DASHBOARDS & WALLBOARDS END OF LIFE END OF SALE EOL GADGETS PRESS RELEASE STATEMENT SUBSCRIPTIONS
Press Release by 2Ring - Nov 28, 2022

2Ring Gadgets for Cisco Finesse v6.2 – Usability Enhancements

2Ring Gadgets for Cisco Finesse® (GA) v6.2 is available as of today. This 6.2 release introduces many agent, supervisor, and even administrator experience enhancements. Read More...


CISCO CISCO FINESSE GA GADGETS GADGETS FOR CISCO FINESSE NEW RELEASE PCCE SUPERVISOR UCCE UCCX
Press Release by 2Ring - Oct 17, 2022

2Ring Dashboards & Wallboards 8.7 and a New Connector for Five9

2Ring announces a brand new Five9® connector, and also a minor release of 2Ring Dashboards & Wallboards – 8.7.0. Read More...


2RING DASHBOARDS & WALLBOARDS DASHBOARDS DW FIVE9 FIVE9 CONNECTOR NEW RELEASE RELEASE NOTES WALLBOARDS