Category: Blog
How to integrate Cisco Contact Center with the tools/applications that agents use?
There are three approaches to handling agents' user experience in a Cisco contact center. Learn how to set up integrations. Read More...
2RING GADGETS FOR CISCO FINESSE BLOG CISCO FINESSE GADGETS UCCE UCCX
What do 2Ring Gadgets bring to Cisco Finesse? (Part 2 – Enhanced Bundle)
In the first (and a little bit longer) part of this blog (if you missed it, read it here) I described the standard bundle of 2Ring GADGETS for Cisco Finesse. Part 2 will focus on two solutions that are added in the ENHANCED bundle: 2Ring DASHBOARDS & WALLBOARDS and 2Ring SCRIPTS & FORMS. Read More...
2RING GADGETS FOR CISCO FINESSE BLOG CISCO FINESSE GADGETS UCCE UCCX
2Ring Phone Services v6.3.1 – Alerting
Last time I wrote about the reporting services of 2Ring PHONE SERVICES (read the blog here), and today I am going to cover Alerting. Read More...
CALLMANAGER CUCM IPPS PHONE SERVICES
What do 2Ring Gadgets bring to Cisco Finesse?
2Ring Gadgets for Cisco Finesse is one of the major 3rd party offerings out there and is viewed by many @CiscoCCpartners as a must-have piece for their Contact Center projects. The set of features it provides in combination with the pricing model make it simply a "no brainer" offering. Read More...
2RING GADGETS CISCO CISCO FINESSE GADGETS UCCE UCCX
What you Should Know About 2Ring Phone Services v6.3.1
2Ring Phone Services is currently running in version 6.3.1. Most of our customers are primarily interested in the core features of our latest update, which are – Caller Identification, Voice and Text Paging & Directories. Read More...
2RING PHONE SERVICES CALLMANAGER CUCM IPPS PHONE SERVICES RELEASE NOTES