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2Ring Gadgets for Cisco Finesse v4.3
Details on what has been added to 2Ring Gadgets for Cisco Finesse v4.3 - adding support for ad-hoc integrations, a brand new UI for 2Ring Team Gadget - enhanced agent roster, current dialogs for UCCX chat and email, .. .. Read More »
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2Ring Dashboards & Wallboards v7.3
Details on what has been added to 2Ring Dashboards & Wallboards v7.3 .. Read More »
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2Ring Dashboards & Wallboards v7.2
Details on what has been added to 2Ring Dashboards & Wallboards v7.2 .. Read More »
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2Ring Dashboards & Wallboards v7.1
Details on what has been added to 2Ring Dashboards & Wallboards v7.1. .. Read More »
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2Ring Gadgets for Cisco Finesse v4.1 (updated to include 4.2 release notes)
Details on what has been added to 2Ring Gadgets for Cisco Finesse v4.1 - adding support for UCCX email. .. Read More »
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2Ring Dashboards & Wallboards v7.0
Details on what has been added to 2Ring Dashboards & Wallboards v7.0. .. Read More »
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Connectors v6.2.x for 2Ring Dashboards & Wallboards
Details on what has been added to 2Ring Dashboards & Wallboards connectors (UCCX, UCCE, Service Now) within a set of previous minor releases (6.2.1, 6.2.2, 6.2.3, and 6.2.4). .. Read More »
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2Ring Gadgets for Cisco Finesse v4.0
This 4.0 release is our entrance into the multichannel arena. .. Read More »
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2Ring Gadgets for Cisco Finesse v3.7
This is a smaller release with features such as Reskill Agents in Cisco Finesse (for UCCE only), Pick Teams Listed in Team Gadget, and possibly restricting Supervisors to only access data about agents who they manage .. .. Read More »
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2Ring Gadgets for Cisco Finesse v3.6
This release is adding a brand new Agent State History profile app (filter, sort, groupings/totals by state, ..), Custom Action Buttons in Team Gadget, Support for Cisco SSO, and enhancements to Salesforce connector, .. .. Read More »
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2Ring Scripts & Forms v3.0 - Release Notes
2Ring Scripts & Forms v3.0 - providing advanced wrap-up forms, wizards, and guiding scripts with every new interaction. .. Read More »
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2Ring Gadgets for Cisco Finesse v3.5
This release is adding ServiceNow Connector, Browser Extension, option to disable silent monitoring of supervisors, and support for 2Ring Scripts & Forms v3.x .. .. Read More »
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2Ring Call Accounting v5.1 - Release Notes
2Ring Call Accounting v5.1 - adding exports to CSV. .. Read More »
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2Ring Dashboards & Wallboards v6.2
2Ring Dashboards & Wallboards - Release Notes for v6.2 - introducing Pie / Donut / Timeline Charts, introducing multi-tenant security system featuring business units. .. Read More »
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2Ring Compact Agent v3.2.1 - Release Notes
2Ring Compact Agent v3.2.1 - adding support for OUTBOUND_DIRECT_PREVIEW, Right to left languages, and Hebrew localization. .. Read More »
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2Ring Gadgets for Cisco Finesse v3.2
2Ring Gadgets for Cisco Finesse - Release Notes for v3.2 .. Read More »
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2Ring Call Accounting v5.0 - Release Notes
2Ring Call Accounting v5.0 - CUCM Hunt Groups Reports. .. Read More »
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2Ring Dashboards & Wallboards v6.1
2Ring Dashboards & Wallboards - Release Notes for v6.1 - introducing source and layout sequences, and introducing nested layouts (embed a layout inside of another layout). .. Read More »
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2Ring Dashboards & Wallboards v6.0
2Ring Dashboards & Wallboards - Release Notes for v6.0 - introducing many new and enhanced content types including YouTube videos, KPI calendars, PDF documents, Tickers, Clocks, Images, Web Pages, .. .. Read More »
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2Ring Compact Agent v2.2 - Release Notes
2Ring Compact Agent v2.2 - adding DB Lookup, Direct Transfer, and Direct Conference Actions. .. Read More »
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2Ring Call Accounting v4.4 - Release Notes
2Ring Call Accounting v4.4 - enables budget control for CUCM. .. Read More »
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2Ring Phone Services v7.4.1 - Release Notes
2Ring Phone Services v7.4.1 - improving directory search interface for 2Ring Team Gadget. .. Read More »
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UCCE Connector v4.5.2 for 2Ring Dashboards & Wallboards
2Ring DW - UCCE Connector v4.5.2 - bug fixes .. Read More »
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UCCX Connector v4.5.3 for 2Ring Dashboards & Wallboards has been released
Dashboards & Wallboards UCCX Connectors 4.5.3 .. Read More »
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2Ring Phone Services v7.4.0 - Release Notes
2Ring Phone Services v7.4 - adding MS Office add-ins, importing contacts from CUPS (Cisco Jabber), click2dial in reports. .. Read More »
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2Ring Phone Services v7.3 - Release Notes
2Ring Phone Services v7.3 - adding Hunt Groups reports, sidecar management, missed call alerts, .. .. Read More »
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2Ring Compact Agent v1.5.1 - Release Notes
2Ring Scripts & Forms v1.5.1 - adding advanced workflow, support for UCCX 10.6, and embedded browser with a splitter. .. Read More »
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2Ring Call Accounting v4.3 - Release Notes
2Ring Call Accounting v4.3 - support for multiple time zones, editing of subscription emails, and a budget report. .. Read More »
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2Ring Call Accounting v4.2
2Ring Call Accounting v4.2 Release Notes - adding report presets, subscriptions, .. .. Read More »
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2Ring Compact Agent v1.4 - Release Notes
2Ring Compact Agent v1.4 - embedding of layouts from 2Ring Dashboards & Wallboards, and advanced workflow. .. Read More »
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2Ring Phone Services v7.2.2 - Release Notes
2Ring Phone Services v7.2.2 - Contact List Page - optimized for faster contact loading + bug fixes. .. Read More »
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2Ring Phone Services v7.2 and v7.2.1 - Release Notes
2Ring Phone Services v7.2 - adding caller identification via ECC, and SSO support for 2Ring Desktop Client. .. Read More »
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2Ring Call Accounting v4.0
2Ring Call Accounting v4.0 Release Notes - new web user interface .. Read More »
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2Ring Phone Services v6.3.2 - Release Notes
2Ring Phone Services v6.3.2 - new version of Outlook add-in, enhanced searching options, .. .. Read More »
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2Ring Phone Services v6.3 - Release Notes
2Ring Phone Services v6.3 - audio streaming, scheduler for period alerts, and much more. .. Read More »