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  • Dashboards & Wallboards v8.2, now with Support for WXCC (Cisco Webex Contact Center)

    2Ring Dashboards & Wallboards release notes Cisco UCCX UCCE New Release CUCM Genesys PureEngage Service Now SNOW Amazon Connect Webex Contact Center Webex CC WXCC

    Press Release by 2Ring Jan 11, 2021 : Introducing a brand-new connector for Cisco's new cloud-based contact center platform, Webex Contact Center. .. Read More »

  • 2Ring Dashboards & Wallboards v8.0

    2Ring Dashboards & Wallboards release notes Cisco UCCX UCCE New Release CUCM Genesys PureEngage Service Now SNOW Amazon Connect

    Press Release by 2Ring Oct 07, 2020 : Find out about the exciting new features that have been added in the latest 2Ring Dashboards & Wallboards v8.0 release. .. Read More »

  • How to Affordably Integrate your Applications with a Cisco Contact Center

    Blog 2Ring Gadgets for Cisco Finesse UCCX UCCE Integration

    Blog by 2Ring Sep 15, 2020 : This blog post is a practical and easy-to-read introduction to integrating CRM, Service Desk, or any other line of business applications with Cisco Contact Centers and thereby also an introduction to enabling automation. .. Read More »

  • 2Ring Gadgets for Cisco Finesse v5.1

    2Ring Gadgets for Cisco Finesse Cisco UCCX UCCE Release Notes

    Press Release by 2Ring Aug 21, 2020 : 2Ring Gadgets for Cisco Finesse is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms. .. Read More »

  • 2Ring Gadgets for Cisco Finesse v4.3

    release notes 2Ring Gadgets for Cisco Finesse UCCE UCCX Cisco

    Press Release by 2Ring Oct 03, 2019 : Details on what has been added to 2Ring Gadgets for Cisco Finesse v4.3 - adding support for ad-hoc integrations, a brand new UI for 2Ring Team Gadget - enhanced agent roster, current dialogs for UCCX chat and email, .. .. Read More »

  • 2Ring Dashboards & Wallboards v7.3

    2Ring Dashboards & Wallboards release notes Cisco UCCX

    Press Release by 2Ring Sep 10, 2019 : Details on what has been added to 2Ring Dashboards & Wallboards v7.3 .. Read More »

  • 2Ring Dashboards & Wallboards v7.2

    2Ring Dashboards & Wallboards release notes Cisco UCCX UCCE

    Press Release by 2Ring Jun 28, 2019 : Details on what has been added to 2Ring Dashboards & Wallboards v7.2 .. Read More »

  • 2Ring Dashboards & Wallboards v7.1

    2Ring Dashboards & Wallboards release notes Cisco UCCX UCCE

    Press Release by 2Ring Feb 13, 2019 : Details on what has been added to 2Ring Dashboards & Wallboards v7.1. .. Read More »

  • 2Ring Gadgets for Cisco Finesse v4.1 (updated to include 4.2 release notes)

    release notes 2Ring Gadgets for Cisco Finesse UCCE UCCX Cisco

    Press Release by 2Ring Feb 08, 2019 : Details on what has been added to 2Ring Gadgets for Cisco Finesse v4.1 - adding support for UCCX email. .. Read More »

  • 2Ring Dashboards & Wallboards v7.0

    2Ring Dashboards & Wallboards release notes Cisco UCCX UCCE

    Press Release by 2Ring Dec 17, 2018 : Details on what has been added to 2Ring Dashboards & Wallboards v7.0. .. Read More »

  • Connectors v6.2.x for 2Ring Dashboards & Wallboards

    2Ring Dashboards & Wallboards release notes Cisco Service Now UCCX UCCE

    Press Release by 2Ring Dec 03, 2018 : Details on what has been added to 2Ring Dashboards & Wallboards connectors (UCCX, UCCE, Service Now) within a set of previous minor releases (6.2.1, 6.2.2, 6.2.3, and 6.2.4). .. Read More »

  • 2Ring Dashboards & Wallboards v6.2

    2Ring Dashboards & Wallboards Cisco release notes 2Ring Gadgets for Cisco Finesse UCCX UCCE

    Press Release by 2Ring Aug 18, 2017 : 2Ring Dashboards & Wallboards - Release Notes for v6.2 - introducing Pie / Donut / Timeline Charts, introducing multi-tenant security system featuring business units. .. Read More »

  • 2Ring Compact Agent v3.2.1 - Release Notes

    Compact Agent 2Ring Gadgets for Cisco Finesse release notes Cisco UCCX UCCE

    Press Release by 2Ring Aug 02, 2017 : 2Ring Compact Agent v3.2.1 - adding support for OUTBOUND_DIRECT_PREVIEW, Right to left languages, and Hebrew localization. .. Read More »

  • 2Ring Dashboards & Wallboards v6.1

    2Ring Dashboards & Wallboards 2Ring Gadgets for Cisco Finesse release notes UCCX

    Press Release by 2Ring Feb 13, 2017 : 2Ring Dashboards & Wallboards - Release Notes for v6.1 - introducing source and layout sequences, and introducing nested layouts (embed a layout inside of another layout). .. Read More »

  • 2Ring Dashboards & Wallboards v6.0

    2Ring Dashboards & Wallboards 2Ring Gadgets for Cisco Finesse release notes UCCE UCCX

    Press Release by 2Ring Dec 22, 2016 : 2Ring Dashboards & Wallboards - Release Notes for v6.0 - introducing many new and enhanced content types including YouTube videos, KPI calendars, PDF documents, Tickers, Clocks, Images, Web Pages, .. .. Read More »

  • UCCX Connector v5.3.2 for 2Ring Dashboards & Wallboards

    UCCX 2Ring Dashboards & Wallboards 2Ring Gadgets for Cisco Finesse release notes

    Press Release by 2Ring Oct 20, 2016 : .. Read More »

  • UCCX Connector v5.3.1 for 2Ring Dashboards & Wallboards

    UCCX 2Ring Dashboards & Wallboards release notes

    Press Release by 2Ring Jul 11, 2016 : .. Read More »

  • 2Ring Compact Agent v2.2 - Release Notes

    Compact Agent release notes Cisco UCCE UCCX

    Press Release by 2Ring Oct 30, 2015 : 2Ring Compact Agent v2.2 - adding DB Lookup, Direct Transfer, and Direct Conference Actions. .. Read More »

  • Call History and Agent State trace come to Finesse... Finally

    2Ring Gadgets for Cisco Finesse UCCX UCCE

    Blog by Miroslav Moravek Jul 28, 2015 : Agents and supervisors have been able to view an agent’s call history for years using Cisco Agent Desktop and many alternative CTIOS-based desktop applications such as 2Ring Agent DESKTOP. However, call... .. Read More »

  • Can I host my application in Cisco Finesse? Simple IFrame Compatibility Test

    2Ring Gadgets for Cisco Finesse UCCX UCCE

    Blog by Michal Grebac May 08, 2015 : Any web application that you would like to make available in Cisco Finesse (CRM, service desk, knowledge base, ..) has to be able to run inside of an OpenSocial container. The container itself is a webpage... .. Read More »

  • A new UCCX Connector for 2Ring Dashboards & Wallboards v4.5.1 has been released

    2Ring Dashboards & Wallboards release notes Cisco UCCX

    Press Release by 2Ring Mar 26, 2015 : .. Read More »

  • 2Ring Compact Agent v1.5.1 - Release Notes

    Compact Agent release notes 2Ring Gadgets for Cisco Finesse UCCE UCCX Cisco

    Press Release by 2Ring Jan 20, 2015 : 2Ring Scripts & Forms v1.5.1 - adding advanced workflow, support for UCCX 10.6, and embedded browser with a splitter. .. Read More »

  • 2Ring Gadgets v1.8 and Compact Agent v1.4.1

    Compact Agent 2Ring Gadgets for Cisco Finesse release notes UCCE UCCX

    Press Release by 2Ring Nov 11, 2014 : .. Read More »

  • Auto-Synced Address Books with Click2Dial for Cisco Finesse

    2Ring Gadgets for Cisco Finesse UCCX UCCE

    Blog by Michal Grebac Sep 18, 2014 : We have been asked many times to enhance the built-in address book gadget in Cisco Finesse, and today, we are proud to announce that we have a solution. In other words, we believe that 2Ring PHONE SERVICES (IPPS)... .. Read More »

  • 2Ring Compact Agent v1.4 - Release Notes

    release notes Compact Agent UCCX UCCE

    Press Release by 2Ring Aug 05, 2014 : 2Ring Compact Agent v1.4 - embedding of layouts from 2Ring Dashboards & Wallboards, and advanced workflow. .. Read More »

  • 2Ring Gadgets v1.6 and 2Ring Compact Agent v1.3

    2Ring Gadgets for Cisco Finesse Compact Agent release notes UCCX UCCE

    Press Release by 2Ring Jun 10, 2014 : .. Read More »

  • How to Integrate 2Ring DASHBOARDS & WALLBOARDS with Cisco Finesse - Sneak Peak 3

    2Ring Dashboards & Wallboards UCCX UCCE 2Ring Gadgets for Cisco Finesse

    Blog by Michal Grebac Mar 22, 2014 : The upcoming release of 2Ring DASHBOARDS&WALLBOARDS (DW) will allow you to display any of your layouts via the use of 2Ring BROWSER Gadget. A good screenshot is worth thousands of words, so here it is: So,... .. Read More »

  • Example of an Incomplete IVR Tree Design

    UCCX UCCE 2Ring Gadgets for Cisco Finesse

    Blog by Michal Grebac Sep 11, 2013 : I have lived in the US for a while now; in fact, I am celebrating 1 year of living here this weekend. One of the things that I learned quickly was the need to register all phone numbers with the Do Not... .. Read More »

  • How to integrate Cisco Contact Center with the tools/applications that agents use?

    2Ring Gadgets for Cisco Finesse UCCX UCCE

    Blog by Michal Grebac Aug 23, 2013 : There are three approaches to handling agents' user experience in a Cisco contact center: 1. Integrate apps to an Agent DesktopIntegrate applications and systems that agents use often (e.g. aCRM, Case Tracking... .. Read More »

  • What do 2Ring GADGETS bring to Cisco Finesse? (Part 2 - Enhanced Bundle)

    2Ring Gadgets for Cisco Finesse UCCX UCCE

    Blog by Michal Grebac Jul 02, 2013 : In the first (and a little bit longer) part of this blog (if you missed it, read it here) I described the standard bundle of 2Ring GADGETS for Cisco Finesse. Part 2 will focus on two solutions that are... .. Read More »

  • What do 2Ring Gadgets bring to Cisco Finesse?

    2Ring Gadgets for Cisco Finesse UCCX UCCE Cisco

    Blog by Michal Grebac Jun 23, 2013 : Cisco Finesse is the future (Express) and present (Enterprise) of agent/supervisor desktops for Cisco Contact Centers. Cisco is still offering Cisco Agent Desktop (CAD) and the CTI-OS Toolkit option, but... .. Read More »

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