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End-of-Maintenance Announcement for 2Ring Dashboards & Wallboards v7.x (2Ring DW)
Press Release by 2Ring Apr 15, 2021 : This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition to the latest release of 2Ring Dashboards & Wallboards. .. Read More »
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Dashboards & Wallboards v8.2, now with Support for WXCC (Cisco Webex Contact Center)
Press Release by 2Ring Jan 11, 2021 : Introducing a brand-new connector for Cisco's new cloud-based contact center platform, Webex Contact Center. .. Read More »
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2Ring Dashboards & Wallboards v8.0
Press Release by 2Ring Oct 07, 2020 : Find out about the exciting new features that have been added in the latest 2Ring Dashboards & Wallboards v8.0 release. .. Read More »
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2Ring and Calabrio Work Together to Enhance Cisco Finesse
Press Release by 2Ring Sep 15, 2020 : Calabrio and 2Ring have joined forces to significantly boost agent and supervisor experiences in Cisco contact centers by integrating selected features from Calabrio. .. Read More »
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How to Affordably Integrate your Applications with a Cisco Contact Center
Blog by 2Ring Sep 15, 2020 : This blog post is a practical and easy-to-read introduction to integrating CRM, Service Desk, or any other line of business applications with Cisco Contact Centers and thereby also an introduction to enabling automation. .. Read More »
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2Ring Gadgets for Cisco Finesse v5.1
Press Release by 2Ring Aug 21, 2020 : 2Ring Gadgets for Cisco Finesse is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms. .. Read More »
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2Ring/Nettle is paving the way to the Conversational AI revolution
Blog by 2Ring Apr 29, 2020 : Contact centers are a particularly suitable ground for Conversational AI. An effectively deployed AI enabled chatbot can serve effectively multiple customers at a time, freeing up agents to handle more involved queries. .. Read More »
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2Ring Integrates kuando Busylights with Cisco Contact Centers
Press Release by 2Ring Apr 28, 2020 : 2Ring is proud to announce the general availability of kuando Busylight integration with Cisco Contact Centers via 2Ring Gadgets for Cisco Finesse. .. Read More »
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Turn Cisco Finesse into an Attendant Console
Blog by Thijs Koolaard Mar 25, 2020 : With the addition of 2Ring Gadgets for Cisco Finesse, clients are able to transform Cisco Finesse into a tool that helps enterprises achieve their business objectives. .. Read More »
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2Ring Gadgets for Cisco Finesse v5.0
Press Release by 2Ring Mar 10, 2020 : 2Ring Gadgets for Cisco Finesse is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms (Express, Enterprise, and Packaged UCCE). .. Read More »
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2Ring Gadgets for Cisco Finesse v4.4.1
Press Release by 2Ring Mar 03, 2020 : 2Ring Gadgets for Cisco Finesse is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms (Express, Enterprise, and Packaged UCCE). .. Read More »
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Statement from 2Ring regarding Mozilla.org Add-on
Press Release by 2Ring Jan 31, 2020 : Mozilla.org has temporarily disabled a 2Ring add-on in its Firefox Add-ons catalogue due to policy violation concerns. .. Read More »
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2Ring Gadgets for Cisco Finesse v4.3.1-4.3.6
Press Release by 2Ring Jan 30, 2020 : 2Ring Gadgets for Cisco Finesse is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms (Express, Enterprise, and Packaged UCCE). .. Read More »
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IMPORTANT: Potential loss of functionality of 2Ring Gadgets after upgrading Google Chrome to version 80
Press Release by 2Ring Jan 29, 2020 : This is a very important message for all 2Ring customers whose agents or supervisors use Cisco Finesse with 2Ring Gadgets for Cisco Finesse in Google Chrome. .. Read More »
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8 Reasons to Use 2Ring Staffino and Not IVR Post Call Surveys
Blog by Staffino & 2Ring Jan 21, 2020 : IVR and 2Ring Staffino email/SMS post call surveys may seem comparable with their easiness of execution and low cost. However, there are some significant differences that you should know about. .. Read More »
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Increase Customer & Agent Engagement: The Importance of Real Time Data within the Contact Centre
Blog by Kevin Schleising Oct 04, 2019 : A blog post from Kevin Schleising: Improve CX, create a better working environment for your advisors & achieve that all important ROI by integrating your Cisco Contact Centre and your CRM with 2Ring. #CCTR .. Read More »
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2Ring Gadgets for Cisco Finesse v4.3
Press Release by 2Ring Oct 03, 2019 : Details on what has been added to 2Ring Gadgets for Cisco Finesse v4.3 - adding support for ad-hoc integrations, a brand new UI for 2Ring Team Gadget - enhanced agent roster, current dialogs for UCCX chat and email, .. .. Read More »
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2Ring Dashboards & Wallboards v7.3
Press Release by 2Ring Sep 10, 2019 : Details on what has been added to 2Ring Dashboards & Wallboards v7.3 .. Read More »
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2Ring Scripts & Forms v3.2 - Release Notes
Press Release by 2Ring Aug 19, 2019 : 2Ring Scripts & Forms v3.2 - adding support for newer MS SQL Servers, and forms now support pre-selecting dates, and come with a new card type - a drop down list. .. Read More »
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Recap of all 2Ring Engineering Deathmatch Episodes
Press Release by 2Ring Aug 05, 2019 : Recap of all the 2Ring Engineering Deathmatch videos. .. Read More »
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End-of-Maintenance Announcement for 2Ring Gadgets for Cisco Finesse v1.x-3.x
Press Release by 2Ring Jul 29, 2019 : This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition to the latest release of 2Ring Dashboards & Wallboards. End of Maintenance announcement. .. Read More »
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End-of-Maintenance Announcement for 2Ring Dashboards & Wallboards v6.x
Press Release by 2Ring Jul 29, 2019 : This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition to the latest release of 2Ring Dashboards & Wallboards. .. Read More »
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End-of-Maintenance Announcement for 2Ring Dashboards & Wallboards v1.x-5.x
Press Release by 2Ring Jul 29, 2019 : This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition to the latest release of 2Ring Dashboards & Wallboards. .. Read More »
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Integrate your CRMs with @CiscoCC
Blog by Kevin Schleising Jul 19, 2019 : A blog post from Kevin Schleising: Improve CX, create a better working environment for your advisors & achieve that all important ROI by integrating your Cisco Contact Centre and your CRM with 2Ring. #CCTR .. Read More »
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2Ring Dashboards & Wallboards v7.2
Press Release by 2Ring Jun 28, 2019 : Details on what has been added to 2Ring Dashboards & Wallboards v7.2 .. Read More »
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2Ring Achieves Multiple Cisco Compatibility Certifications
Press Release by 2Ring May 31, 2019 : 2Ring Gadgets for Cisco Finesse v4.2 and 2Ring Dashboards & Wallboards v7.1 have achieved Cisco compatibility certification with Cisco Finesse for Cisco Contact Center – UCCX and UCCE v12. .. Read More »
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Kevin Schleising Joins 2Ring as UK & Ireland Sales Director
Press Release by 2Ring Mar 01, 2019 : 2Ring is proud to announce that Kevin Schleising, a sales and contact centre professional, has joined the 2Ring team as UK & Ireland Sales Director. .. Read More »
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Out-of-the-Box vs. Bespoke Software: Which One is Right for Your Business?
Blog by Thijs Koolaard Feb 14, 2019 : A blog post from Thijs Koolaard: Out-of-the-Box vs. Bespoke Software: Which One is Right for Your Business? .. Read More »
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2Ring Dashboards & Wallboards v7.1
Press Release by 2Ring Feb 13, 2019 : Details on what has been added to 2Ring Dashboards & Wallboards v7.1. .. Read More »
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2Ring Gadgets for Cisco Finesse v4.1 (updated to include 4.2 release notes)
Press Release by 2Ring Feb 08, 2019 : Details on what has been added to 2Ring Gadgets for Cisco Finesse v4.1 - adding support for UCCX email. .. Read More »
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2Ring Dashboards & Wallboards v7.0
Press Release by 2Ring Dec 17, 2018 : Details on what has been added to 2Ring Dashboards & Wallboards v7.0. .. Read More »
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Connectors v6.2.x for 2Ring Dashboards & Wallboards
Press Release by 2Ring Dec 03, 2018 : Details on what has been added to 2Ring Dashboards & Wallboards connectors (UCCX, UCCE, Service Now) within a set of previous minor releases (6.2.1, 6.2.2, 6.2.3, and 6.2.4). .. Read More »
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The Award for the Most Innovative Agent Tool goes to 2Ring Gadgets for Cisco Finesse
Press Release by 2Ring Nov 16, 2018 : 2Ring is proud to announce that its solution 2Ring Gadgets for Cisco Finesse received an award from Cisco Systems for the Most Innovative Agent Tool of 2018. .. Read More »
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2Ring Gadgets for Cisco Finesse v4.0
Press Release by 2Ring Oct 03, 2018 : This 4.0 release is our entrance into the multichannel arena. .. Read More »
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2Ring Engineering Deathmatch 2018 - #CLUS
Press Release by 2Ring Jul 27, 2018 : 2Ring Engineering Deathmatch featuring 2Ring Dashboards & Wallboards, recorded at Cisco Live! 2018 .. Read More »
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2Ring Gadgets for Cisco Finesse v3.7
Press Release by 2Ring Jun 29, 2018 : This is a smaller release with features such as Reskill Agents in Cisco Finesse (for UCCE only), Pick Teams Listed in Team Gadget, and possibly restricting Supervisors to only access data about agents who they manage .. .. Read More »
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2Ring Scripts & Forms v3.1 - Release Notes
Press Release by 2Ring Apr 17, 2018 : 2Ring Scripts & Forms v3.1 - adding support for SSO, and dropping support for standalone deployments. .. Read More »
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2Ring Gadgets for Cisco Finesse v3.6
Press Release by 2Ring Mar 15, 2018 : This release is adding a brand new Agent State History profile app (filter, sort, groupings/totals by state, ..), Custom Action Buttons in Team Gadget, Support for Cisco SSO, and enhancements to Salesforce connector, .. .. Read More »
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2Ring Scripts & Forms v3.0 - Release Notes
Press Release by 2Ring Dec 15, 2017 : 2Ring Scripts & Forms v3.0 - providing advanced wrap-up forms, wizards, and guiding scripts with every new interaction. .. Read More »
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2Ring Gadgets for Cisco Finesse v3.5
Press Release by 2Ring Dec 14, 2017 : This release is adding ServiceNow Connector, Browser Extension, option to disable silent monitoring of supervisors, and support for 2Ring Scripts & Forms v3.x .. .. Read More »
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2Ring Gadgets for Cisco Finesse v3.4
Press Release by 2Ring Oct 12, 2017 : Release notes for Gadgets v3.4 .. Read More »
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2Ring Gadgets for Cisco Finesse v3.3
Press Release by 2Ring Sep 20, 2017 : Release notes for Gadgets v3.3 .. .. Read More »
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2Ring Dashboards & Wallboards v6.2
Press Release by 2Ring Aug 18, 2017 : 2Ring Dashboards & Wallboards - Release Notes for v6.2 - introducing Pie / Donut / Timeline Charts, introducing multi-tenant security system featuring business units. .. Read More »
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Engineering Deathmatch features 2Ring Dashboards & Wallboards - #CLUS
Press Release by 2Ring Aug 03, 2017 : 2Ring Engineering Deathmatch featuring 2Ring Dashboards & Wallboards, recorded at Cisco Live! 2017 .. Read More »
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2Ring Compact Agent v3.2.1 - Release Notes
Press Release by 2Ring Aug 02, 2017 : 2Ring Compact Agent v3.2.1 - adding support for OUTBOUND_DIRECT_PREVIEW, Right to left languages, and Hebrew localization. .. Read More »
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2Ring Gadgets for Cisco Finesse v3.2
Press Release by 2Ring Jul 12, 2017 : 2Ring Gadgets for Cisco Finesse - Release Notes for v3.2 .. Read More »
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How to Order 2Ring from Cisco’s Price List
Press Release by 2Ring Jun 19, 2017 : FAQ about ordering 2Ring from Cisco's price-list - using CCW. .. Read More »
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AgentBalance now part of 2Ring’s product offering for North America
Press Release by 2Ring Jun 07, 2017 : Aa strategic partnership to leverage synergies in their product and technology portfolios in North America. .. Read More »
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2Ring Gadgets – Changes Due to Joining the Cisco SolutionsPlus Program
Press Release by 2Ring Mar 28, 2017 : 2Ring has been selected for the Cisco SolutionsPlus program, and 2Ring Gadgets for Cisco Finesse is one of the solutions now available on Cisco’s GPL price list as of March 20, 2017. .. Read More »
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A Cisco Finesse Power Pack from 2Ring added to Cisco SolutionsPlus Program
Press Release by 2Ring Mar 22, 2017 : The official press release on 2Ring joining Cisco SolutionsPlus Program .. Read More »
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2Ring DW – Changes Due to Joining the Cisco SolutionsPlus Program
Press Release by 2Ring Mar 22, 2017 : .. Read More »
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CUCM Connector v6.1.1 for 2Ring Dashboards & Wallboards
Press Release by 2Ring Mar 10, 2017 : .. Read More »
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2Ring Dashboards & Wallboards v6.1
Press Release by 2Ring Feb 13, 2017 : 2Ring Dashboards & Wallboards - Release Notes for v6.1 - introducing source and layout sequences, and introducing nested layouts (embed a layout inside of another layout). .. Read More »
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2Ring Dashboards & Wallboards v6.0
Press Release by 2Ring Dec 22, 2016 : 2Ring Dashboards & Wallboards - Release Notes for v6.0 - introducing many new and enhanced content types including YouTube videos, KPI calendars, PDF documents, Tickers, Clocks, Images, Web Pages, .. .. Read More »
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UCCX Connector v5.3.2 for 2Ring Dashboards & Wallboards
Press Release by 2Ring Oct 20, 2016 : .. Read More »
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CUCM Connector v5.3.1 for 2Ring Dashboards & Wallboards
Press Release by 2Ring Oct 20, 2016 : .. Read More »
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Engineering Deathmatch features 2Ring Gadgets for Cisco Finesse and 2Ring Dashboards & Wallboards - #CLUS
Press Release by 2Ring Oct 07, 2016 : 2Ring Engineering Deathmatch featuring 2Ring Gadgets for Cisco Finesse and 2Ring Dashboards & Wallboards, recorded at Cisco Live! 2016 .. Read More »
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UCCE Connector v5.3.2 for 2Ring Dashboards & Wallboards
Press Release by 2Ring Jul 13, 2016 : .. Read More »
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UCCX Connector v5.3.1 for 2Ring Dashboards & Wallboards
Press Release by 2Ring Jul 11, 2016 : .. Read More »
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Supervisor to Agents broadcast messaging in Cisco Finesse
Blog by Miroslav Moravek Nov 16, 2015 : Having well informed agents is always a good thing. A well informed agent is quicker to respond, less stressed, provides more accurate answers and the customer experience is better too. And that is what... .. Read More »
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2Ring DASHBOARDS&WALLBOARDS v5.1 has been released
Press Release by 2Ring Oct 30, 2015 : .. Read More »
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2Ring Compact Agent v2.2 - Release Notes
Press Release by 2Ring Oct 30, 2015 : 2Ring Compact Agent v2.2 - adding DB Lookup, Direct Transfer, and Direct Conference Actions. .. Read More »
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2Ring Gadgets for Cisco Finesse v2.1
Press Release by 2Ring Jul 29, 2015 : CallVar Editor .. Read More »
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Engineering Deathmatch features 2Ring Gadgets for Cisco Finesse and 2Ring Compact Agent - #CLUS
Press Release by 2Ring Jul 29, 2015 : The first ever Engineering Deathmatch featuring 2Ring Gadgets for Cisco Finesse and 2Ring Compact Agent, recorded at Cisco Live! 2015. .. Read More »
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Getting in touch with remote experts
Blog by Miroslav Moravek Jul 29, 2015 : First-call resolution is a mantra in many modern contact centers. Serving the customer well the first time she calls is the best way to maintain exceptionally high customer satisfaction. It is therefore... .. Read More »
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Call History and Agent State trace come to Finesse... Finally
Blog by Miroslav Moravek Jul 28, 2015 : Agents and supervisors have been able to view an agent’s call history for years using Cisco Agent Desktop and many alternative CTIOS-based desktop applications such as 2Ring Agent DESKTOP. However, call... .. Read More »
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2Ring GADGETS for Cisco Finesse v2.0.1 is available
Press Release by 2Ring Jun 16, 2015 : .. Read More »
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Can I host my application in Cisco Finesse? Simple IFrame Compatibility Test
Blog by Michal Grebac May 08, 2015 : Any web application that you would like to make available in Cisco Finesse (CRM, service desk, knowledge base, ..) has to be able to run inside of an OpenSocial container. The container itself is a webpage... .. Read More »
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UCCE Connector v4.5.2 for 2Ring Dashboards & Wallboards
Press Release by 2Ring Apr 21, 2015 : 2Ring DW - UCCE Connector v4.5.2 - bug fixes .. Read More »
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UCCX Connector v4.5.3 for 2Ring Dashboards & Wallboards has been released
Press Release by 2Ring Apr 17, 2015 : Dashboards & Wallboards UCCX Connectors 4.5.3 .. Read More »
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A new UCCX Connector for 2Ring Dashboards & Wallboards v4.5.1 has been released
Press Release by 2Ring Mar 26, 2015 : .. Read More »
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2Ring Gadgets for Cisco Finesse mentioned by CDW
Press Release by 2Ring Mar 05, 2015 : .. Read More »
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2Ring Compact Agent v1.5.1 - Release Notes
Press Release by 2Ring Jan 20, 2015 : 2Ring Scripts & Forms v1.5.1 - adding advanced workflow, support for UCCX 10.6, and embedded browser with a splitter. .. Read More »
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2Ring Gadgets are Cisco SIP Approved and Available in the dCloud
Press Release by 2Ring Sep 19, 2014 : .. Read More »
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Auto-Synced Address Books with Click2Dial for Cisco Finesse
Blog by Michal Grebac Sep 18, 2014 : We have been asked many times to enhance the built-in address book gadget in Cisco Finesse, and today, we are proud to announce that we have a solution. In other words, we believe that 2Ring PHONE SERVICES (IPPS)... .. Read More »
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2Ring Scripts & Forms v2.1 - Release Notes
Press Release by 2Ring Aug 15, 2014 : 2Ring Scripts & Forms v2.1 - an item with a textbox can now be multiline, a text-box can be accompanied with a Datetime picker, pulldown with filter, longer text boxes, .. .. Read More »
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2Ring Compact Agent v1.4 - Release Notes
Press Release by 2Ring Aug 05, 2014 : 2Ring Compact Agent v1.4 - embedding of layouts from 2Ring Dashboards & Wallboards, and advanced workflow. .. Read More »
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2Ring Gadgets v1.6 and 2Ring Compact Agent v1.3
Press Release by 2Ring Jun 10, 2014 : .. Read More »
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2Ring Completes Cisco Interoperability Verification Testing with Cisco Developer Network
Press Release by 2Ring Apr 23, 2014 : .. Read More »
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The Added Value of 2Ring’s Contact Center Solutions
Blog by Michal Grebac Apr 15, 2014 : I've recently gone through some of my colleagues' blogs and they are all very product centric. Yes, it is important to spread the word about all the great features that resellers can add to out-of-the-box... .. Read More »
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Welcome, 2Ring PRECISION SKILLING, a New Member of the 2Ring GADGETS for Cisco Finesse Family
Blog by Michal Grebac Mar 24, 2014 : Two short notes on 2Ring PRECISION SKILLING: It is only available for Cisco Unified Contact Center Enterprise (UCCE) and also for Package UCCE, in both cases for version 9 and later. It is offered in a... .. Read More »
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How to Integrate 2Ring DASHBOARDS & WALLBOARDS with Cisco Finesse - Sneak Peak 3
Blog by Michal Grebac Mar 22, 2014 : The upcoming release of 2Ring DASHBOARDS&WALLBOARDS (DW) will allow you to display any of your layouts via the use of 2Ring BROWSER Gadget. A good screenshot is worth thousands of words, so here it is: So,... .. Read More »
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Cisco UCCX10 Roadshow in Boston, MA Sponsored by 2Ring
Press Release by 2Ring Jan 14, 2014 : 2Ring at 2014 CiscoCC Tech Summit in Boxborough .. Read More »
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2Ring Dashboards & Wallboards v3.7
Press Release by 2Ring Sep 25, 2013 : 2Ring Dashboards & Wallboards v3.7 .. Read More »
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Example of an Incomplete IVR Tree Design
Blog by Michal Grebac Sep 11, 2013 : I have lived in the US for a while now; in fact, I am celebrating 1 year of living here this weekend. One of the things that I learned quickly was the need to register all phone numbers with the Do Not... .. Read More »
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How to integrate Cisco Contact Center with the tools/applications that agents use?
Blog by Michal Grebac Aug 23, 2013 : There are three approaches to handling agents' user experience in a Cisco contact center: 1. Integrate apps to an Agent DesktopIntegrate applications and systems that agents use often (e.g. aCRM, Case Tracking... .. Read More »
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2Ring Part of Cisco's Contact Center Event of the Year in 2013
Press Release by 2Ring Aug 20, 2013 : .. Read More »
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2Ring at Cisco All Aboard the Express VII - October 1st, 2013
Press Release by 2Ring Aug 19, 2013 : .. Read More »
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What do 2Ring GADGETS bring to Cisco Finesse? (Part 2 - Enhanced Bundle)
Blog by Michal Grebac Jul 02, 2013 : In the first (and a little bit longer) part of this blog (if you missed it, read it here) I described the standard bundle of 2Ring GADGETS for Cisco Finesse. Part 2 will focus on two solutions that are... .. Read More »
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What do 2Ring Gadgets bring to Cisco Finesse?
Blog by Michal Grebac Jun 23, 2013 : Cisco Finesse is the future (Express) and present (Enterprise) of agent/supervisor desktops for Cisco Contact Centers. Cisco is still offering Cisco Agent Desktop (CAD) and the CTI-OS Toolkit option, but... .. Read More »
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2Ring Gadgets for Cisco Finesse part of Cisco's dCloud
Press Release by 2Ring May 07, 2013 : .. Read More »
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How To Customize Agent Desktop Within a Day?
Blog by Miroslav Moravek Jun 11, 2012 : The upcoming major release of the AgentDesktop takes a big step towards effectivity by embedding a Python scripting language engine. Usually it takes ... (days, ). As... .. Read More »