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2Ring/Nettle is paving the way to the Conversational AI revolution
Contact centers are a particularly suitable ground for Conversational AI. An effectively deployed AI enabled chatbot can serve effectively multiple customers at a time, freeing up agents to handle more involved queries. .. Read More »
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2Ring Integrates kuando Busylights with Cisco Contact Centers
2Ring is proud to announce the general availability of kuando Busylight integration with Cisco Contact Centers via 2Ring Gadgets for Cisco Finesse. .. Read More »
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Turn Cisco Finesse into an Attendant Console
With the addition of 2Ring Gadgets for Cisco Finesse, clients are able to transform Cisco Finesse into a tool that helps enterprises achieve their business objectives. .. Read More »
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2Ring Gadgets for Cisco Finesse v5.0
2Ring Gadgets for Cisco Finesse is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms (Express, Enterprise, and Packaged UCCE). .. Read More »
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2Ring Gadgets for Cisco Finesse v4.4.1
2Ring Gadgets for Cisco Finesse is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms (Express, Enterprise, and Packaged UCCE). .. Read More »
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Statement from 2Ring regarding Mozilla.org Add-on
Mozilla.org has temporarily disabled a 2Ring add-on in its Firefox Add-ons catalogue due to policy violation concerns. .. Read More »
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2Ring Gadgets for Cisco Finesse v4.3.1-4.3.6
2Ring Gadgets for Cisco Finesse is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms (Express, Enterprise, and Packaged UCCE). .. Read More »
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IMPORTANT: Potential loss of functionality of 2Ring Gadgets after upgrading Google Chrome to version 80
This is a very important message for all 2Ring customers whose agents or supervisors use Cisco Finesse with 2Ring Gadgets for Cisco Finesse in Google Chrome. .. Read More »
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8 Reasons to Use 2Ring Staffino and Not IVR Post Call Surveys
IVR and 2Ring Staffino email/SMS post call surveys may seem comparable with their easiness of execution and low cost. However, there are some significant differences that you should know about. .. Read More »
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Increase Customer & Agent Engagement: The Importance of Real Time Data within the Contact Centre
A blog post from Kevin Schleising: Improve CX, create a better working environment for your advisors & achieve that all important ROI by integrating your Cisco Contact Centre and your CRM with 2Ring. #CCTR .. Read More »
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2Ring Gadgets for Cisco Finesse v4.3
Details on what has been added to 2Ring Gadgets for Cisco Finesse v4.3 - adding support for ad-hoc integrations, a brand new UI for 2Ring Team Gadget - enhanced agent roster, current dialogs for UCCX chat and email, .. .. Read More »
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2Ring Dashboards & Wallboards v7.3
Details on what has been added to 2Ring Dashboards & Wallboards v7.3 .. Read More »
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2Ring Scripts & Forms v3.2 - Release Notes
2Ring Scripts & Forms v3.2 - adding support for newer MS SQL Servers, and forms now support pre-selecting dates, and come with a new card type - a drop down list. .. Read More »
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Recap of all 2Ring Engineering Deathmatch Episodes
Recap of all the 2Ring Engineering Deathmatch videos. .. Read More »
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End-of-Maintenance Announcement for 2Ring Gadgets for Cisco Finesse v1.x-3.x
This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition to the latest release of 2Ring Dashboards & Wallboards. End of Maintenance announcement. .. Read More »
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End-of-Maintenance Announcement for 2Ring Dashboards & Wallboards v6.x
This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition to the latest release of 2Ring Dashboards & Wallboards. .. Read More »
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End-of-Maintenance Announcement for 2Ring Dashboards & Wallboards v1.x-5.x
This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition to the latest release of 2Ring Dashboards & Wallboards. .. Read More »
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Integrate your CRMs with @CiscoCC
A blog post from Kevin Schleising: Improve CX, create a better working environment for your advisors & achieve that all important ROI by integrating your Cisco Contact Centre and your CRM with 2Ring. #CCTR .. Read More »
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2Ring Dashboards & Wallboards v7.2
Details on what has been added to 2Ring Dashboards & Wallboards v7.2 .. Read More »
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2Ring Achieves Multiple Cisco Compatibility Certifications
2Ring Gadgets for Cisco Finesse v4.2 and 2Ring Dashboards & Wallboards v7.1 have achieved Cisco compatibility certification with Cisco Finesse for Cisco Contact Center – UCCX and UCCE v12. .. Read More »
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Kevin Schleising Joins 2Ring as UK & Ireland Sales Director
2Ring is proud to announce that Kevin Schleising, a sales and contact centre professional, has joined the 2Ring team as UK & Ireland Sales Director. .. Read More »
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Out-of-the-Box vs. Bespoke Software: Which One is Right for Your Business?
A blog post from Thijs Koolaard: Out-of-the-Box vs. Bespoke Software: Which One is Right for Your Business? .. Read More »
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2Ring Dashboards & Wallboards v7.1
Details on what has been added to 2Ring Dashboards & Wallboards v7.1. .. Read More »
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2Ring Gadgets for Cisco Finesse v4.1 (updated to include 4.2 release notes)
Details on what has been added to 2Ring Gadgets for Cisco Finesse v4.1 - adding support for UCCX email. .. Read More »
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2Ring Dashboards & Wallboards v7.0
Details on what has been added to 2Ring Dashboards & Wallboards v7.0. .. Read More »
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Connectors v6.2.x for 2Ring Dashboards & Wallboards
Details on what has been added to 2Ring Dashboards & Wallboards connectors (UCCX, UCCE, Service Now) within a set of previous minor releases (6.2.1, 6.2.2, 6.2.3, and 6.2.4). .. Read More »
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The Award for the Most Innovative Agent Tool goes to 2Ring Gadgets for Cisco Finesse
2Ring is proud to announce that its solution 2Ring Gadgets for Cisco Finesse received an award from Cisco Systems for the Most Innovative Agent Tool of 2018. .. Read More »
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2Ring Gadgets for Cisco Finesse v4.0
This 4.0 release is our entrance into the multichannel arena. .. Read More »
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2Ring Engineering Deathmatch 2018 - #CLUS
2Ring Engineering Deathmatch featuring 2Ring Dashboards & Wallboards, recorded at Cisco Live! 2018 .. Read More »
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2Ring Gadgets for Cisco Finesse v3.7
This is a smaller release with features such as Reskill Agents in Cisco Finesse (for UCCE only), Pick Teams Listed in Team Gadget, and possibly restricting Supervisors to only access data about agents who they manage .. .. Read More »
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2Ring Scripts & Forms v3.1 - Release Notes
2Ring Scripts & Forms v3.1 - adding support for SSO, and dropping support for standalone deployments. .. Read More »
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2Ring Gadgets for Cisco Finesse v3.6
This release is adding a brand new Agent State History profile app (filter, sort, groupings/totals by state, ..), Custom Action Buttons in Team Gadget, Support for Cisco SSO, and enhancements to Salesforce connector, .. .. Read More »
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2Ring Scripts & Forms v3.0 - Release Notes
2Ring Scripts & Forms v3.0 - providing advanced wrap-up forms, wizards, and guiding scripts with every new interaction. .. Read More »
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2Ring Gadgets for Cisco Finesse v3.5
This release is adding ServiceNow Connector, Browser Extension, option to disable silent monitoring of supervisors, and support for 2Ring Scripts & Forms v3.x .. .. Read More »
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2Ring Dashboards & Wallboards v6.2
2Ring Dashboards & Wallboards - Release Notes for v6.2 - introducing Pie / Donut / Timeline Charts, introducing multi-tenant security system featuring business units. .. Read More »
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Engineering Deathmatch features 2Ring Dashboards & Wallboards - #CLUS
2Ring Engineering Deathmatch featuring 2Ring Dashboards & Wallboards, recorded at Cisco Live! 2017 .. Read More »
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2Ring Compact Agent v3.2.1 - Release Notes
2Ring Compact Agent v3.2.1 - adding support for OUTBOUND_DIRECT_PREVIEW, Right to left languages, and Hebrew localization. .. Read More »
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2Ring Gadgets for Cisco Finesse v3.2
2Ring Gadgets for Cisco Finesse - Release Notes for v3.2 .. Read More »
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How to Order 2Ring from Cisco’s Price List
FAQ about ordering 2Ring from Cisco's price-list - using CCW. .. Read More »
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AgentBalance now part of 2Ring’s product offering for North America
Aa strategic partnership to leverage synergies in their product and technology portfolios in North America. .. Read More »
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2Ring Gadgets – Changes Due to Joining the Cisco SolutionsPlus Program
2Ring has been selected for the Cisco SolutionsPlus program, and 2Ring Gadgets for Cisco Finesse is one of the solutions now available on Cisco’s GPL price list as of March 20, 2017. .. Read More »
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A Cisco Finesse Power Pack from 2Ring added to Cisco SolutionsPlus Program
The official press release on 2Ring joining Cisco SolutionsPlus Program .. Read More »
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2Ring Dashboards & Wallboards v6.1
2Ring Dashboards & Wallboards - Release Notes for v6.1 - introducing source and layout sequences, and introducing nested layouts (embed a layout inside of another layout). .. Read More »
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2Ring Dashboards & Wallboards v6.0
2Ring Dashboards & Wallboards - Release Notes for v6.0 - introducing many new and enhanced content types including YouTube videos, KPI calendars, PDF documents, Tickers, Clocks, Images, Web Pages, .. .. Read More »
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Engineering Deathmatch features 2Ring Gadgets for Cisco Finesse and 2Ring Dashboards & Wallboards - #CLUS
2Ring Engineering Deathmatch featuring 2Ring Gadgets for Cisco Finesse and 2Ring Dashboards & Wallboards, recorded at Cisco Live! 2016 .. Read More »
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Supervisor to Agents broadcast messaging in Cisco Finesse
Having well informed agents is always a good thing. A well informed agent is quicker to respond, less stressed, provides more accurate answers and the customer experience is better too. And that is what... .. Read More »
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2Ring Compact Agent v2.2 - Release Notes
2Ring Compact Agent v2.2 - adding DB Lookup, Direct Transfer, and Direct Conference Actions. .. Read More »
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Engineering Deathmatch features 2Ring Gadgets for Cisco Finesse and 2Ring Compact Agent - #CLUS
The first ever Engineering Deathmatch featuring 2Ring Gadgets for Cisco Finesse and 2Ring Compact Agent, recorded at Cisco Live! 2015. .. Read More »
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Getting in touch with remote experts
First-call resolution is a mantra in many modern contact centers. Serving the customer well the first time she calls is the best way to maintain exceptionally high customer satisfaction. It is therefore... .. Read More »
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Call History and Agent State trace come to Finesse... Finally
Agents and supervisors have been able to view an agent’s call history for years using Cisco Agent Desktop and many alternative CTIOS-based desktop applications such as 2Ring Agent DESKTOP. However, call... .. Read More »
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Can I host my application in Cisco Finesse? Simple IFrame Compatibility Test
Any web application that you would like to make available in Cisco Finesse (CRM, service desk, knowledge base, ..) has to be able to run inside of an OpenSocial container. The container itself is a webpage... .. Read More »
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UCCE Connector v4.5.2 for 2Ring Dashboards & Wallboards
2Ring DW - UCCE Connector v4.5.2 - bug fixes .. Read More »
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UCCX Connector v4.5.3 for 2Ring Dashboards & Wallboards has been released
Dashboards & Wallboards UCCX Connectors 4.5.3 .. Read More »
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2Ring Compact Agent v1.5.1 - Release Notes
2Ring Scripts & Forms v1.5.1 - adding advanced workflow, support for UCCX 10.6, and embedded browser with a splitter. .. Read More »
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Auto-Synced Address Books with Click2Dial for Cisco Finesse
We have been asked many times to enhance the built-in address book gadget in Cisco Finesse, and today, we are proud to announce that we have a solution. In other words, we believe that 2Ring PHONE SERVICES (IPPS)... .. Read More »
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2Ring Scripts & Forms v2.1 - Release Notes
2Ring Scripts & Forms v2.1 - an item with a textbox can now be multiline, a text-box can be accompanied with a Datetime picker, pulldown with filter, longer text boxes, .. .. Read More »
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2Ring Compact Agent v1.4 - Release Notes
2Ring Compact Agent v1.4 - embedding of layouts from 2Ring Dashboards & Wallboards, and advanced workflow. .. Read More »
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The Added Value of 2Ring’s Contact Center Solutions
I've recently gone through some of my colleagues' blogs and they are all very product centric. Yes, it is important to spread the word about all the great features that resellers can add to out-of-the-box... .. Read More »
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Welcome, 2Ring PRECISION SKILLING, a New Member of the 2Ring GADGETS for Cisco Finesse Family
Two short notes on 2Ring PRECISION SKILLING: It is only available for Cisco Unified Contact Center Enterprise (UCCE) and also for Package UCCE, in both cases for version 9 and later. It is offered in a... .. Read More »
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How to Integrate 2Ring DASHBOARDS & WALLBOARDS with Cisco Finesse - Sneak Peak 3
The upcoming release of 2Ring DASHBOARDS&WALLBOARDS (DW) will allow you to display any of your layouts via the use of 2Ring BROWSER Gadget. A good screenshot is worth thousands of words, so here it is: So,... .. Read More »
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Cisco UCCX10 Roadshow in Boston, MA Sponsored by 2Ring
2Ring at 2014 CiscoCC Tech Summit in Boxborough .. Read More »
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Example of an Incomplete IVR Tree Design
I have lived in the US for a while now; in fact, I am celebrating 1 year of living here this weekend. One of the things that I learned quickly was the need to register all phone numbers with the Do Not... .. Read More »
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How to integrate Cisco Contact Center with the tools/applications that agents use?
There are three approaches to handling agents' user experience in a Cisco contact center: 1. Integrate apps to an Agent DesktopIntegrate applications and systems that agents use often (e.g. aCRM, Case Tracking... .. Read More »
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What do 2Ring GADGETS bring to Cisco Finesse? (Part 2 - Enhanced Bundle)
In the first (and a little bit longer) part of this blog (if you missed it, read it here) I described the standard bundle of 2Ring GADGETS for Cisco Finesse. Part 2 will focus on two solutions that are... .. Read More »
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What do 2Ring Gadgets bring to Cisco Finesse?
Cisco Finesse is the future (Express) and present (Enterprise) of agent/supervisor desktops for Cisco Contact Centers. Cisco is still offering Cisco Agent Desktop (CAD) and the CTI-OS Toolkit option, but... .. Read More »
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How To Customize Agent Desktop Within a Day?
The upcoming major release of the AgentDesktop takes a big step towards effectivity by embedding a Python scripting language engine. Usually it takes ... (days, ). As... .. Read More »