2Ring Gadgets for Cisco Finesse v8.2

2Ring Gadgets for Cisco Finesse Cisco Finesse Gadgets PCCE UCCE UCCX

by 2Ring · May 19, 2025

May 16, 2025– Sacramento, CA – 2Ring Gadgets for Cisco Finesse® (GA) v.8.2 is available as of today. To see the latest release of 2Ring Gadgets in action, schedule a live demo / Q&A session via our demo form.

What’s New in GA 8.2?

  •  Added support for dot notation in Entra ID connector

Bug Fixes

  • Fixed API requests in UCCX 12.6 that did not work on secondary Finesse node (Teams and Reason Codes)
  • Team chat notification in Ticker was not working
  • Fixed loading of Quick Action List when order of the list was missing
  • Fixed MariaDB failover issues
  • Refactored HA mechanism for improved failover
  • Fixed Quick Action List in Dialog Gadget not working if primary MariaDB was down
  • Fixed displaying agent states in Team Gadget (sometimes agents appeared disconnected due to CCX Chat state)
  • Agent State app now displays correct dates for states spanning the change time period
  • Fixed clearing of old dialogs in Dialog Gadget to maintain correct recent count
  • Fixed sorting labels on config page for Team Gadget
  • CUPS presence must be configured for other presence integrations to work
  • Fixed backup/restore when sync.sh was run beforehand
  • Fixed SQL connector returning fields with date type as null
  • Fixed live update in opened apps when focusing profile in Team Gadget
  • Tooltip for placeholders in Quick Action List app now includes global fields
  • Fixed high CPU usage in CJ and Skilling pods when etcd is not working
  • Fixed Softphone UI in all CRMs
  • Fixed CallPicking app stopping after changing visible queues
  • Fixed Agent Queue Skilling app showing changes of different agents in the currently opened agent
  • Fixed CallPicking and Customer Journey apps when CTI observer sends queue id instead of queue name in events
  • Increased versions of key infrastructure dependencies
  • Increased supported version of kubernetes to 1.33.0
  • Added support for Cisco Finesse 15

End of Life Notices – The Time to Upgrade is Now

Please be advised that an End-of-Life Notices have been posted for:


Have you Missed Previous Product Updates?

  • 8.1 Release Notes – Added Webex integration, allowing user synchronization in “Address Books & Contacts” and displaying their presence in 2Ring Team Gadget.
  • 8.0 Release Notes – new suite of apps to manage contacts and speed dials including quick actions (to replace Phone Services Contact Center Edition) + Windows OS boxes are no longer needed for 2Ring Gadgets (Dashboards & Wallboards will still need Win OS VM(s) for the time being).
  • 7.0 Release Notes – improved call picking on UCCX, improved vpn-less support on UCCE, added toast alert to notify when agent gets logged out of Finesse, and it also enhanced UI flexibility of 2Ring Softphones for CRM integrations.
  • 6.3 Release Notes – added multiple notes to a single interaction (notes can be added even after an interaction has concluded), enhanced security model in skilling, and improved support for HA of Call Picking.
  • 6.2 Release Notes – added audit log for skilling, export of UCCX chat transcripts to PDF, team-based customer journey app, enabled use of button sets in 2Ring Toolbar Gadget (and in 2Ring Soft Phones),  and many more usability enhancements.
  • 6.1 Release Notes – support for Linux Red Hat, VPN Less Mode for UCCE 12.6, displaying presence information from Microsoft Teams, and enables reoccurring skilling changes on agent level.
  • 5.3 Release Notes – significantly enhancing 2Ring CTI Integrations with Microsoft Dynamics, Salesforce and Service Now
  • 5.2 Release Notes – added multiple 2Ring Skilling tools to Cisco Finesse
  • 5.1 Release Notes – introduced customer journey, a CRM independent storage of all customer interactions.

Also check out updates on 2Ring Dashboards & Wallboards here:

  • 9.2 Release Notes – .Net 8 is designated as the runtime in all parts of the solution, Updated Azure Entra ID integration to support current MS schema, added support for Chromium 63 based devices, implemented various Security and bug fixes
  • 9.1 Release Notes – added support for upgrading from older releases, BU admin can impersonate specific users, audio and pdf file management, and a new Webex contact center centric layout theme.
  • 9.0 Release Notes – real time interactive sorting and filtering, linking segments to a different layout (drilldowns), personalized layouts, sliding interval periods in timeline charts, upload data using csv files, enhanced themes, and so much more.
  • Cisco Finesse Connector – a brand-new connector for customers with UCCX/UCCE/PCCE and Webex Contact Center Enterprise. Adding this connector enables almost instant updates to agent state (incl. time in state, reason code, pending states, and more).

What’s Next?

There is a lot to look forward to, so stay tuned by connecting with us and signing up to our RSS channel, or by following us on social media – LinkedIn, X, Threads, and Instagram.

Ready to Schedule a Demo?

2Ring Gadgets shine during a live demo, so schedule one now at 2Ring.com/Webex.

Image of graphic used to denote press release.