Feedback Management

Managers and supervisors can use various tools to work with customer feedback. E.g. they can star feedback, add notes and labels to it, etc. Feedback can be filtered based on sentiment, question, label, team, if starred, (not) replied, contains discussion and many others. If you often use specific combinations of filters, you can save them as presets.

Staffino also provides tools for closed loop feedback management - respond to customer feedback and discuss feedback internally with agents or other managers in the most efficient and engaging way.