Employee Engagement

This optional module provides each agent with an interface where they can see their personal feedback statistics and read positive feedback that they received from the customers. The Employee Engagement module is very effective in fostering agentsmotivation and recognition via positive customer feedback. Any feedback discussed by a manager with the agent will also appear here.

Moreover, Staffino can prepare gamified dashboards for your agents that are personalized to your specific use case and company needs. They can include different badges, various rankings and graphs reflecting your agent’s (and their team’s) performance.

ST .. Features

Custom Feedback Campaign

Custom Feedback Campaign

Choose any set of questions and metrics together. Create your own rules an...

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CX Metrics

CX Metrics

Select some of the standard CX metrics or create your own. Incorporate the...

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Customer to Employee Feedback

Customer to Employee Feedback

Turn cold anonymous surveys into personal interactions. Customer to Employ...

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Feedback Management

Feedback Management

Managers and supervisors can use various tools to work with c...

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Data Interpretation

Data Interpretation

Standard set of dashboards includes various graphs, trends and calculation...

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Employee Engagement

Employee Engagement

This optional module provides each agent with an interface where they can...

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Email, Text Message (SMS), WhatsApp & Viber Feedback Requests

Email, Text Message (SMS), WhatsApp & Viber Feedback Requests

Request feedback from your customers in the most effective and engaging wa...

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Integration

Integration

Staffino is an independent cloud based CX solution that works as an add-on...

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Other

Other

There’s much more to Staffino. To see if Staffino meets your requirements,...

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