Employee Engagement

This optional module provides each agent with an interface where they can see their personal feedback statistics and read positive feedback that they received from the customers. The Employee Engagement module is very effective in fostering agents’ motivation and recognition via positive customer feedback. Any feedback discussed by a manager with the agent will also appear here.

Moreover, Staffino can prepare gamified dashboards for your agents that are personalized to your specific use case and company needs. They can include different badges, various rankings and graphs reflecting your agent’s (and their team’s) performance.