ST .. Features

Report, interpret and distribute feedback internally in the most efficient way.

Engage employees with positive feedback, gamified dashboards & open discussions.

Save customers before they decide to leave.

Measure customer interactions with world-standard metrics & manage improvement.

Run our Semantic Engine on thousands of feedback entries and identify quick wins.

Create your own dashboards with KPIs relevant to your managers.

Our Customer Experience (CX) Specialists are here to provide a professional and independent second opinion.

Import your own caller XLS or CVS database and trigger the mail-out of feedback requests manually, or automate it by integrating Staffino with your CRM  via the use of 2Ring Gadgets for Cisco Finesse.

Feedback requests can be sent either after each interaction or in batches.

Use a different feedback request template depending on a touchpoint, channel, or reason for interaction.