ST .. Features

Send requests for feedback after each call or do so in batches.

Use a different feedback request template depending on a touchpoint, channel, or reason for interaction. Get even better insight thanks to CSAT and NPS metrics.

Reply to a caller as soon as you receive feedback and keep them engaged. This is a powerful feature to manage customer dissatisfaction.

Check on performance in detailed reports.

Tag the received feedback, mark it, share it, and even add notes.

Give your agents access to their own accounts and display positive feedback via 2Ring Dashboards & Wallboards to secure recognition and motivation.

Import your own caller XLS or CVS database and trigger the mail-out of feedback requests manually, or automate it by integrating Staffino with your CRM  via the use of 2Ring Gadgets for Cisco Finesse.