2Ring Announcement on 2025 Cisco S+ Pricing Updates
Announcement Cisco Cisco SolutionsPlus Dashboards & Wallboards Gadgets for Cisco Finesse PCCE Press Release UCCE UCCX Webex Contact Center WxCC
This document outlines upcoming (June 7, 2025) changes to 2Ring’s pricing for
- Self-Hosted Subscriptions (affecting only migration pricing) and
- Cloud Subscriptions for Webex Contact Centers (requiring a transfer to a new SKU).
What changes is 2Ring making to its Cloud (2Ring-SaaS) Pricing?
The 2Ring Cloud offer for Webex Contact Centers now includes built-in discounts based on volume and multi-year commitments. There are two price levels based on the selected subscription term: up to 36 months, and 36 months or longer. There are three price levels based on seat volume:
- Up to 300 concurrent seats
- 301 to 2000 concurrent seats
- 2001 or more concurrent seats
Customers committing to at least 36 months automatically receive a price advantage. Pre-payment for the entire term is not required; the price advantage is built-in for long-term commitments (up to 60 months) with annual payments.
Customers near the breaking points (300 and 2000 seats) are advised to subscribe to 301+ or 2001+ seats, respectively, as the higher seat tier (and lower price tier) will apply to all seats in their subscription.
Table 1. 2Ring Cloud Subscription (2Ring-SaaS) Part Number Affected by This Announcement
| End-of-Sale Product Part Number | Product Description | Replacement Product Part Number | Replacement Product Description | Additional Information |
|---|---|---|---|---|
| 2RC-DW-WXCC | 2Ring DW – Cisco WXCC Connector – per concurrent agent/supervisor | 2RC-DW-V2 | 2Ring Dashboards & Wallboards – Webex Contact Center Connector – per concurrent agent/supervisor | Volume and term price adjustments are built in. |
| 2RC-DW- CRD | 2Ring DW – Cisco WXCC Connector – migration per concurrent agent/supervisor | 2RC-DW-CRD-V2 | 2Ring Dashboards & Wallboards – Webex Contact Center Connector – per concurrent agent/supervisor – migration | Term price adjustments are built in (no volume adjustment). Rate is only available for the INITIAL subscription term and up to the number of licenses owned for perpetual deployment. Customers moving from self-hosted subscription to 2Ring Cloud are NOT eligible for this SKU. |
All 2Ring Cloud customers renewing their 2Ring Cloud subscription will need to switch to new SKU as listed in Table 1 above.
What changes is 2Ring making to its Migration (CRD) Pricing?
Migration pricing was introduced to help existing 2Ring customers with perpetual licenses for 2Ring Dashboards & Wallboards or 2Ring Gadgets for Cisco Finesse transition to the subscription model (2Ring-SB, 2Ring-SaaS).
We believe that customers who invested in our perpetual licenses should be rewarded for their initial investment, even if it was made years ago. Customers migrating to subscriptions were encouraged to commit to a longer term, as the lower migration rate was “only available for the INITIAL subscription term … after which the subscription would need to be renewed at the current subscription rate.”
To accommodate organizations unable to make multi-year commitments, 2Ring is extending the availability of our migration SKUs. Existing self-hosting customers (2Ring-SB) with migration SKUs in place are not required to switch to standard pricing at the end of their current term. Note that the new migration pricing is closer to standard pricing SKUs, and further adjustments are expected to achieve parity with standard pricing in the future.
As a reminder, if a customer using migration pricing SKUs needs to increase their number of seats, these new seats must be ordered under standard pricing.
Are there any changes to 2Ring Self-Hosted Subscriptions?
Despite introducing our current standard pricing in late 2022, 2Ring will maintain these rates. However, migration pricing will be adjusted to align more closely with standard pricing.
Table 2. 2Ring-SB Part Number Affected by This Announcement
| PID | Description | Purchase Unit | Dependencies/Requirements | Long Description/Other Requirements |
|---|---|---|---|---|
| 2RS-GA-CRD | 2Ring Gadgets – Self-Hosted Subscription – initial migration | Concurrent Agent/Supervisor | Existing 2Ring customers with perpetual licenses of Gadgets for Cisco Finesse are eligible for a migration self-hosted subscription rate. This rate is only available for the INITIAL subscription term and up to the number of licenses owned for perpetual deployment. Customers migrating from perpetual licenses to 2Ring Self-Hosted Subscriptions are recommended to secure this migration rate by committing to a minimum 3-year term. Such subscriptions must have auto-renewal turned off, as after the initial term, the subscription will need to be renewed using then the current subscription rate. | 2Ring Gadgets for Cisco Finesse (GA) – 1-month self-hosted subscription for one concurrent agent/supervisor. To be used by existing 2Ring customers migrating their existing perpetual licenses (under support) to 2Ring Self-Hosted Subscription. This rate is only valid for the initial committed period, and thus this migration subscription must have auto-renewal turned-off. |
| 2RS-DW-CRD | 2Ring Dashboards & Wallboards – Self-Hosted Subscription – initial migration | Concurrent Agent/Supervisor | Existing 2Ring customers with perpetual licenses of Dashboards & Wallboards are eligible for a migration self-hosted subscription rate. This rate is only available for the INITIAL subscription term and up to the number of licenses owned for perpetual deployment. Customers migrating from perpetual licenses to 2Ring Self-Hosted Subscriptions are recommended to secure this migration rate by committing to a minimum 3-year term. Such subscriptions must have auto-renewal turned off, as after the initial term, the subscription will need to be renewed using then the current subscription rate. | 2Ring Dashboards & Wallboards (DW) – 1-month self-hosted subscription for one concurrent agent/supervisor. To be used by existing 2Ring customers migrating their existing perpetual licenses (under support) to 2Ring Self-Hosted Subscription. This rate is only valid for the initial committed period, and thus this migration subscription must have auto-renewal turned-off. |
The price of a one-time activation fee is now reduced, so it is now easier than ever to add more man-hours to your support balances and get your 2Ring Gadgets for Cisco Finesse and Dashboards & Wallboards upgraded to the latest versions.
Table 3. 2Ring-1TF Part Number Affected by This Announcement
| PID | Description | Purchase Unit | Dependencies/Requirements |
|---|---|---|---|
| 2RS-SERVICES | 2Ring Self-Hosted Subscription Activation Fee | One-time Fee | 2Ring Activation fee is needed for all new installs and CRM add-ons (not needed when only adding seats). E.g., orders with 2RS-DW and 2RS-GA need a minimum of 2 activation fees (a quantity of 4 is recommended). |
Questions?
For details on new price points, Cisco partners are encouraged to also visit Cisco S+ ordering guide (CCO Login required). As always, do not hesitate to contact your designated account or partner manager or contact us. Thank you for continued trust in 2Ring. We sincerely appreciate it.
