Tag: Real-Time Reporting

The Importance of Real-Time Reporting and Alerting in the CX Journey: An Interview with Kevin Schleising and Kris Hall

High-quality support from contact centers often determines whether a customer stays or switches to a competitor. There are many technologies that help ensure the smooth operation of contact centres, but it’s crucial for them to choose both a suitable platform to build on and a reliable real-time reporting and alerting solution. Read More...