News

This document outlines upcoming (June 7, 2025) changes to 2Ring's pricing for Self-Hosted Subscriptions (affecting only migration pricing) and Cloud Subscriptions for Webex Contact Centers (requiring a transfer to a new SKU). Read More...

2Ring Dashboards & Wallboards (DW) v9.2.2 is available as of March 30, 2025. ​We strongly encourage all customers to take advantage of the 9.2.2 release and upgrade. Read More...

2Ring Dashboards & Wallboards (DW) v9.2 is available as of Nov 29, 2024. ​We strongly encourage all customers to take advantage of the 9.2 release and upgrade. Read More...

Earlier this year we released our Agent Power Tool that has enabled Call Centers to provide the relevant KPIs (Key Performance Metrics) to the team members without utilizing the full screen window of the Browser. Read More...

2Ring today announced a new integration with ServiceNow, empowering organizations to monitor key metrics and KPIs in real time through 2Ring Dashboards & Wallboards. This collaboration brings actionable insights and faster decision-making to ServiceNow customers. Read More...

URI handlers aren't just for websites or emails. They can streamline everyday processes inside the software you already use. That’s why we’ve added URI support directly into 2Ring Dashboards & Wallboards. Read More...

High-quality support from contact centers often determines whether a customer stays or switches to a competitor. There are many technologies that help ensure the smooth operation of contact centres, but it’s crucial for them to choose both a suitable platform to build on and a reliable real-time reporting and alerting solution. Read More...

Given the speed at which things evolve today, businesses are investing heavily in technologies to stay competitive and deliver top performance. In the world of contact centers — no matter what platform or software you use — real-time alerting should be a critical part of your setup. Read More...