Dashboards & Wallboards .. DW

Deliver Information to Every Screen

A fully web-based solution for calculating & displaying real-time data on large screens in contact centers (wallboards) and also directly on computer screens of supervisors, agents and even on mobile devices of executives (dashboards). Visual alert (color changes, blinking), audible alerts (one-time, repetitive) and email alerts based on your thresholds are also easy to setup and change on the fly. Schedule Demo or Try It Free to see how you can create unlimited number of views using out of the box Key Performance Indicators (KPIs); grids; pictures; marquees / tickers; YouTube videos; web content (such as weather forecast); and even PowerPoint slides (via PDF export and 2Ring Dashboards & Wallboards takes care of auto-paging through your content).

DW .. General

2Ring Dashboards & Wallboards is a software solution that empowers business users and supervisors to deliver information in real-time to every screen.

Information means data from multiple data sources and built using various content types. Cisco Contact Center data (all platforms), CUCM huntgroups (Cisco CallManager), and ServiceNow belong among the most often used data sources, but the application support many additional data sources (Amazon Connect, Genesys PureEngage, Salesforce) and is flexible enough for business users to add or change pictures, web-content, include weather information and forecasts or YouTube videos and streams on the fly.

A screen does not only mean a large plasma screen in contact centers and break-rooms, the individual workstations of agents, supervisors, or even managers who are not part of the contact center, but a screen also means most devices with standard browsers (Android phones and tablets, iPhones, iPads, and Windows tablets - such as MS Surface).

Supports All Cisco Platforms Simultaneously  

Whether you are not yet ready to fully work in a contact center mode and you are only using CUCM / Callmanager and hunt groups, or whether you have multiple @CiscoCC clusters, or if you are transitioning from UCCX to Packaged UCCE or full UCCE, 2Ring Dashboards & Wallboards is there to provide real-time data where needed.

Unified Layouts  

Create layouts that do not only contain call center metrics, but also present business data from any SQL source, ServiceNow (SNOW), or Salesforce (SFDC). You can also include marquees / tickers, banners, pictures, PDF files (for sharing PowerPoint slides), YouTube videos, and weather information (current or forecast).

Bring Real-Time Stats you Need to Cisco Finesse  

Add or upgrade to 2Ring Gadgets for Cisco Finesse (ENHANCED or PREMIUM Bundle) to view your screens / layouts inside of Cisco Finesse, to send messages  from Cisco Finesse to any of the message tickers on your screens, and to access even more real-time information such as agent state history, agent call history or current call info for every agent (what queue agent's call came from, what are the call variables of agent's call, ..). Adding our Gadgets will also make it possible for agents and supervisors to get alerts about any of the KPIs/Metrics when your defined thresholds are hit. To learn more, schedule a demo.

Access Real-Time Data from Anywhere  

2Ring Dashboards & Wallboards allows you to be connected to the contact center from wherever business (or family) takes you. All that without installing a platform specific app. All that without worrying about screen resolutions - all content automatically resizes to the space you can give it. Simply open a bookmark in a browser on your mobile device and review all important key performance indicators (KPIs) at one glance. A sample layout (in fact an automated sequence of layouts) is always available at www.2Ring.com/TryItCISCO.

Stay Focused on Your Audience  

Companies have the need for accurate and timely information to be available to the right people. Organizations, even if they come from the same vertical, are not uniform, and agents, supervisors, and managers have different expectations for real-time reporting. Therefore, we strive to learn about your requirements and end each project with a deployment of 2Ring Dashboards & Wallboards providing think-through real-time layouts that fit the needs of every team using or influenced by the performance of the contact center. Do you want to show the agents how valuable they are for the business? Incorporate in your layout some KPIs from the ERP system. Is the service desk using a contact center as well? Build a unique layout for the service desk department - so on one plasma screen they get to see not only the number of calls in the queue and the longest waiting call, but also how many tickets of priority 1 have not yet been resolved. 2Ring Dashboards & Wallboards lets you build team specific layouts.

Scalable  

Choose the deployment speed that is right for you. 2Ring Dashboards & Wallboards offers the option to cover agents from selected queues (UCCX), or from selected queues or skillgroups (UCCE / Packaged UCCE). In other words, if currently only one team needs a wallboard, you can buy as many seats as this one team has and filter out all the other teams. There is no base / server license, and with min order size of 10 seats, you can start small and add more teams down the road.

Cisco Compatible / Seamless Upgrades  

Enjoy peace of mind since 2Ring Dashboards & Wallboards are Cisco Compatible - Cisco UCCX / UCCE 11.x and 12.x and 2Ring is always there to test our solutions with upcoming Cisco releases - to make sure that our Wallboards are prepared once you are ready to upgrade your Cisco Contact Center.

 

On Cisco's Price List, Part of Solutions Plus  

Enhance your Cisco Customer Journey platform with a solution that is built, further developed and supported by 2Ring, a Cisco Preferred Solution Partner - experts with years of experience. On top, select a solution that all Cisco Resellers can offer from Cisco's price list (CCW)- search for 2Ring. 

You are at the Wheel  

Have your say. We at 2Ring listen and update product roadmaps based on feedback from our customers, resellers, and prospects. If we currently do not offer a feature that would help your contact center, please let us know! Contact us here.

 

 

 

End-of-Maintenance Announcement for 2Ring Dashboards & Wallboards v6.x
Press release   Jul 29, 2019 :   This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition to the latest release of 2Ring Dashboards & Wallboards. More
Are your Agents “Working from Home”? – Introducing the 2Ring Power Tool
Blog   Nov 04, 2020 :   Earlier this year we released our Agent Power Tool that has enabled Call Centers to provide the relevant KPIs (Key Performance Metrics) to the team members without utilizing the full screen window of the Browser. More
2Ring Dashboards & Wallboards v8.0
Press release   Oct 07, 2020 :   Find out about the exciting new features that have been added in the latest 2Ring Dashboards & Wallboards v8.0 release. More
Genesys PureEngage Connector for 2Ring Dashboards & Wallboards
Press release   Jul 01, 2020 :   2Ring is proud to announce Genesys PureEngage Connector for 2Ring Dashboards & Wallboards. Benefit from 2Ring’s real-time reporting tool that’s friendly to business users. More
ServiceNow Connector for 2Ring Dashboards & Wallboards (updated with 7.3.2 details)
Press release   Jun 24, 2020 :   2Ring announces updates to ServiceNow connector for 2Ring Dashboards & Wallboards. Businesses that use ServiceNow also have the option to benefit from 2Ring’s real-time reporting tool that’s friendly to business users More