Merging and Summing Metrics
CUIC nor Live Data allow you to merge data from multiple queues or skillgroups into one row. With 2Ring Dashboards & Wallboards, it is possible to for example create a grid showing total values for multiple queues or even skillgroups. Also, starting with 7.1 release, it is much easier to filter KPIs and grids in general as users are able to create parameter groups and thus apply multiple parameters at once. It is all really a matter of checking a few check-boxes.