Merging and Summing Metrics
CUIC nor Live Data allow you to merge data from multiple queues or skillgroups into one row. With 2Ring Dashboards & Wallboards, it is possible to for example create a grid showing total values for multiple queues or even skillgroups. Also, starting with 7.1 release, it is much easier to filter KPIs and grids in general as users are able to create parameter groups and thus apply multiple parameters at once. It is all really a matter of checking a few check-boxes.
DW .. Features
Data from Many Data Sources
2Ring Dashboards & Wallboards integrates with multiple data sources wi...
Create and Adjust on the Fly
2Ring Dashboards & Wallboards is a fully web-based tool that is availa...
Touch Screen Friendly (incl. mobile devices)
2Ring Dashboards & Wallboards was built to provide real-time statistic...
Alerts and Notifications
Alert Agents and Supervisors to changing conditions in the Contact Center...
Merging and Summing Metrics
CUIC nor Live Data allow you to merge data from multiple queues or skillgr...
Bookmarkable Layouts - Permalinks
If you use a certain layout often, bookmark it for a window or full-screen...
Tenants - Business Units
Create tenants (business unit silos) within the system so tenants would no...
Use 2Ring Data for IFTTT actions
2Ring Dashboards & Wallboards provides audible, and visual alerts, but...
Embed Layouts to Other Apps
2Ring Dashboards & Wallboards makes it easy to embed your layouts to o...
Azure AD Authentication Support
There is the option to authenticate users using Azure AD (cloud) credentia...
Integrate Dashboards & Wallboards with Appspace
Take the amazing capabilities of 2Ring Dashboards & Wallboards to the...