Data from Many Data Sources
2Ring Dashboards & Wallboards integrates with multiple data sources without the need for deploying several instances of our application. 2Ring uses a connector to gather data from the various sources. These sources include Cisco WebEx Contact Center, Cisco Contact Center Express (UCCX), Cisco Contact Center Enterprise (UCCE) / Packaged Contact Center Enterprise (PCCE), Cisco Unified Communication Manager (CUCM) Cisco Unity, Staffino, Amazon Connect, Genesys PureEngage, Upstream Works, Salesforce (SFDC), and ServiceNow (SNOW). Since we use connectors, it is possible to show data in a single view from a variety of data sources. Customers are entitled to use all 2Ring’s connectors at no additional charge.
2Ring Dashboards & Wallboards provides multiple options for bringing external data and content to your layouts by using SQL scripting or by embedding 3rd party web-based content, like YouTube videos, weather reports, or PDFs. If your application or system is not listed, please contact us, as we are always looking to add new capabilities and features.
Cisco UCCX, UCCE, PCCE, Genesys PureEngage, or Amazon Connect
Over 250 different KPIs and grids are available to provide details about agents, queues, and other metrics.
CUCM
Show performance and real-time data about extensions and hunt groups to provide contact center-like functionality.
Cisco Unity
Display how many voicemails are waiting for agents to handle and how long the message has been waiting.
Staffino
Let agents see how many "thank yous" and “suggestions” they have received.
ServiceNow
See details on Tasks, Assignment Groups, Chats, and ScoreCards.
DW .. Features
Data from Many Data Sources
2Ring Dashboards & Wallboards integrates with multiple data sources wi...
Create and Adjust on the Fly
2Ring Dashboards & Wallboards is a fully web-based tool that is availa...
Touch Screen Friendly (incl. mobile devices)
2Ring Dashboards & Wallboards was built to provide real-time statistic...
Alerts and Notifications
Alert Agents and Supervisors to changing conditions in the Contact Center...
Merging and Summing Metrics
CUIC nor Live Data allow you to merge data from multiple queues or skillgr...
Bookmarkable Layouts - Permalinks
If you use a certain layout often, bookmark it for a window or full-screen...
Tenants - Business Units
Create tenants (business unit silos) within the system so tenants would no...
Use 2Ring Data for IFTTT actions
2Ring Dashboards & Wallboards provides audible, and visual alerts, but...
Embed Layouts to Other Apps
2Ring Dashboards & Wallboards makes it easy to embed your layouts to o...
Azure AD Authentication Support
There is the option to authenticate users using Azure AD (cloud) credentia...
Integrate Dashboards & Wallboards with Appspace
Take the amazing capabilities of 2Ring Dashboards & Wallboards to the...