Create and Adjust on the Fly
2Ring Dashboards & Wallboards is a fully web-based tool that is available to power-users including contact center supervisors. The tool was designed with business users in mind. A lot of every day operational changes in a contact center can be implemented without having the IT department involved.
Create and Adjust Key Performance Indicators (KPIs) / Metrics
Pick one of many existing KPIs, use it as it is, or adjust its calculation if needed. You can also set up thresholds - good, neutral, bad values and make visual /design changes - adjust background color and font type, size, color, ..
Create and adjust Grids
Display a filtered and sorted list of agents or queues with auto-paging option.
Create and adjust Message Tickers / Marquees
Send text messages to message banners that are part of your wallboards in real-time, adjust scrolling speed, or even text direction (left-right, right-left).
Create and Adjust Layouts
Pick one of many layout templates, adjust it, or build your own from scratch by drag & dropping content. Building Wallboards cannot get any easier.
Create and Adjust Content Sequences & Layout Sequences
Assign appropriate content to each frame and have it displayed for desired time and then let us rotate you content / sequence indefinitely.
Register External Content
Your layouts in 2Ring Dashboards & Wallboards can display pictures, PDF files (export your PowerPoint slides to PDF - 2Ring delivers auto-paging), YouTube Videos (incl. live streams), Weather (current & forecast), and any of your web-based content (stock info, exchange rates, menu in your cafeteria, ..).
Setup Email Alerts
Define email alerts based on thresholds set for KPIs (service level goes under X, # of calls in queue goes over Y, ..)
DW .. Features

Data from Many Data Sources
2Ring Dashboards & Wallboards integrates with multiple data sources wi...

Create and Adjust on the Fly
2Ring Dashboards & Wallboards is a fully web-based tool that is availa...

Touch Screen Friendly (incl. mobile devices)
2Ring Dashboards & Wallboards was built to provide real-time statistic...

Alerts and Notifications
Alert Agents and Supervisors to changing conditions in the Contact Center...

Merging and Summing Metrics
CUIC nor Live Data allow you to merge data from multiple queues or skillgr...

Bookmarkable Layouts - Permalinks
If you use a certain layout often, bookmark it for a window or full-screen...

Tenants - Business Units
Create tenants (business unit silos) within the system so tenants would no...

Use 2Ring Data for IFTTT actions
2Ring Dashboards & Wallboards provides audible, and visual alerts, but...

Embed Layouts to Other Apps
2Ring Dashboards & Wallboards makes it easy to embed your layouts to o...

Azure AD Authentication Support
There is the option to authenticate users using Azure AD (cloud) credentia...

Integrate Dashboards & Wallboards with Appspace
Take the amazing capabilities of 2Ring Dashboards & Wallboards to the...