DW .. General

Dashboards & Wallboards .. DW (UK)

Deliver Information to Every Screen

A fully web-based solution for calculating & displaying real-time data on large screens in contact centres (wallboards) and also directly on computer screens of supervisors, agents and even on mobile devices of executives (dashboards). Visual alert (color changes, blinking), audible alerts (one-time, repetitive) and email alerts based on your thresholds are also easy to setup and change on the fly. Schedule Demo or Try It Free to see how you can create unlimited number of views using out of the box Key Performance Indicators (KPIs); grids; pictures; marquees; YouTube videos; web content (such as weather forecast); and even slides (via PDF export).

2Ring Dashboards & Wallboards is a software solution that empowers business users and supervisors to deliver information in real-time to every screen. A screen does not only mean a large plasma screen in contact centres and break-rooms, the individual workstations of agents, supervisors, or even managers who are not part of the contact centre, but a screen also means most devices with standard browsers (Android phones and tablets, iPhones, iPads, and Windows tablets - such as MS Surface).

Supports All Cisco Platforms Simultaneously  

Whether you are not yet ready to go contact centre and only use CUCM / Callmanager and hunt groups, or whether you have multiple @CiscoCC clusters, or if you are transitioning from UCCX to Packaged UCCE or full UCCE, 2Ring Dashboards & Wallboards is there to provide real-time data where needed.

Unified Layouts  

Create layouts that do not only contain call centre metrics, but also present business data from any SQL source, ServiceNow (SNOW), or Salesforce (SFDC). You can also include marquees / tickers, banners, pictures, PDF files (for sharing PowerPoint slides), YouTube videos, and weather information (current or forecast).

Bring Real-Time Stats you Need to Cisco Finesse  

Add or upgrade to 2Ring Gadgets for Cisco Finesse (ENHANCED or PREMIUM Bundle) to view your screens / layouts inside of Cisco Finesse, to send messages from Cisco Finesse to any of the message tickers on your screens, and to access even more real-time information such as agent state history, agent call history or current call info for every agent (what queue agent's call came from, what are the call variables of agent's call, ..). Adding our Gadgets will also make it possible for agents and supervisors to get alerts about any of the KPIs/Metrics when your defined thresholds are hit. To learn more, schedule a demo.

Access Real-Time Data from Anywhere  

2Ring Dashboards & Wallboards allows you to be connected to the contact centre from wherever business (or family) takes you. All that without installing a platform specific app. All that without worrying about screen resolutions - all content automatically resizes to the space you can give it. Simply open a bookmark in a browser on your mobile device and review all important key performance indicators (KPIs) at one glance. A sample layout is available at www.2Ring.com/TryIt.

Stay Focused on Your Audience  

Companies have the need for accurate and timely information to be available to the right people. Organizations, even if they come from the same vertical, are not uniform, and agents, supervisors, and managers have different expectations for real-time reporting. Therefore, we strive to learn about your requirements and end each project with a deployment of 2Ring Dashboards & Wallboards providing think-through real-time layouts that fit the needs of every team using or influenced by the performance of the contact centre. For example, does your statistical day start at 7AM and not after midnight? No problem. It can be taken into account in the calculation of all of the Key Performance Indicators (KPIs). Do you want to show the agents how valuable they are for the business? Incorporate in your layout some KPIs from the ERP system. Is the service desk using a contact centre as well? Build a custom layout for the service desk department - so on one plasma screen they get to see not only the number of calls in the queue and the longest waiting call, but also how many tickets of priority 1 have not yet been resolved. 2Ring Dashboards & Wallboards lets you build team specific layouts.


Choose the deployment speed that is right for you. 2Ring Dashboards & Wallboards offers the option to cover agents from selected queues (UCCX), or from selected queues or skillgroups (UCCE / Packaged UCCE). In other words, if currently only one team needs a wallboard, you can buy as many seats as this one team has and filter out all the other teams. There is no base / server license, and with min order size of 10 seats, you can start small and add more teams down the road.

Cisco Compatible / Seamless Upgrades  

Enjoy peace of mind since 2Ring Dashboards & Wallboards are Cisco Compatible - Cisco UCCX / UCCE 11.x and 12.x and 2Ring is always there to test our solutions with upcoming Cisco releases - to make sure that our Wallboards are prepared once you are ready to upgrade your Cisco Contact Centre.


On Cisco's Price List, Part of Solutions Plus  

Enhance your Cisco Customer Journey platform with a solution that is built, further developed and supported by 2Ring, a Cisco Preferred Solution Partner - experts with years of experience. On top, select a solution that all Cisco Resellers can offer from Cisco's price list (CCW).

Security is 2Ring's #1 Priority  

We aim to provide the most secure solution following principles of:

- Least Privilege
- Secure by Default
- No Insecure Transports
- Prefer password hashing over encryption
- Use of strong hashing/cypher algorithms and keys
- Regular vulnerability testing

You are at the Wheel  

Have your say. We at 2Ring listen and update product roadmaps based on feedback from our customers, resellers, and prospects. If we currently do not offer a feature that would help your contact centre, please let us know! Contact us here.

Pinned ..
2Ring EMEAR invites partners to a Dashboards & Wallboards Training in February 2020
Press release   Jan 28, 2020 :   2Ring invites its partners to an online training course for deployment of the Dashboards & Wallboards solution. More
Amazon Connect: A Sample Wallboard Layout from 2Ring
Press release   Aug 20, 2020 :   A ready to use connector for Amazon Connect has been introduced earlier in 2020, and now, 2Ring also offers prospects with 24/7 access to a sample wallboard layout built using data from Amazon Connect. More
Genesys Engage Connector for 2Ring Dashboards & Wallboards
Press release   Jul 01, 2020 :   2Ring is proud to announce Genesys PureEngage Connector for 2Ring Dashboards & Wallboards. Benefit from 2Ring’s real-time reporting tool that’s friendly to business users. More
ServiceNow Connector for 2Ring Dashboards & Wallboards (updated with 7.3.2 details)
Press release   Jun 24, 2020 :   2Ring announces updates to ServiceNow connector for 2Ring Dashboards & Wallboards. Businesses that use ServiceNow also have the option to benefit from 2Ring’s real-time reporting tool that’s friendly to business users More
Amazon Connect Connector for 2Ring Dashboards & Wallboards
Press release   Apr 02, 2020 :   2Ring is proud to announce Amazon Connector for 2Ring Dashboards & Wallboards. Businesses that use Amazon Connect also have the option to benefit from 2Ring’s real-time reporting tool that’s friendly to business users. More