Create and Adjust on the Fly
2Ring Dashboards & Wallboards is a fully web-based tool that is available to power-users including contact centre supervisors. The tool was designed with business users in mind. A lot of every day operational changes in a contact centre can be implemented without having the IT department involved.
Create and Adjust Key Performance Indicators (KPIs) / Metrics
Pick one of many existing KPIs, use it as it is, or adjust its calculation if needed. You can also set up thresholds - good, neutral, bad values and make visual /design changes - adjust background color and font type, size, color, ..
Create and adjust Grids
Display a filtered and sorted list of agents or queues with auto-paging option.
Create and adjust Message Tickers / Marquees
Send text messages to message banners that are part of your wallboards in real-time, adjust scrolling speed, or even text direction (left-right, right-left).
Create and Adjust Layouts
Pick one of many layout templates, adjust it, or build your own from scratch by drag & dropping content. Building Wallboards cannot get any easier.
Create and Adjust Content Sequences & Layout Sequences
Assign appropriate content to each frame and have it displayed for desired time and then let us rotate your content / sequence indefinitely.
Register External Content
Your layouts in 2Ring Dashboards & Wallboards can display pictures, PDF files (export your PowerPoint slides to PDF - 2Ring delivers auto-paging), YouTube Videos (incl. live streams), Weather (current & forecast), and any of your web-based content (stock info, exchange rates, menu in your cafeteria, ..).
Setup Email Alerts
Define email alerts based on thresholds set for KPIs (service level goes under X, # of calls in queue goes over Y, ..)