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2Ring Dashboards & Wallboards: How Real-Time Reporting Can Improve the Customer Experience just as much as the Agent/Employee Experience

The very nature of customer experience, the way the consumer interacts with different types of businesses, institutions, and enterprises has changed drastically in the past three years. Common face-to-face interactions have been replaced by virtual contact, video calls, web chats, and conversational AI Read More...
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2Ring Dashboards & Wallboards v8.6

2Ring Dashboards & Wallboards v8.6 is available as of June 13th, 2022. Learn more about this feature-rich release by reading our press release. Read More...
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End-of-Maintenance Announcement for 2Ring Dashboards & Wallboards v8.0.x-8.3.2 (2Ring DW)

This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition. Read More...
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Are your Agents “Working from Home”? – Introducing the 2Ring Power Tool

Earlier this year we released our Agent Power Tool that has enabled Call Centers to provide the relevant KPIs (Key Performance Metrics) to the team members without utilizing the full screen window of the Browser. Read More...
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2Ring Dashboards & Wallboards v8.3.1

Introducing 2Ring Dashboards & Wallboards v8.3.1. Check out the latest features this fresh release introduces! Read More...
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2Ring Dashboards & Wallboards v8.5

2Ring Dashboards & Wallboards v8.5 is available as of today and we think that you are going to love all the new usability enhancements that it has to offer. Read More...
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2Ring Dashboards & Wallboards v8.0

2Ring Dashboards & Wallboards v8.0 is available as of today.  Take a look at the latest features offered by 2Ring's real-time reporting solution! Read More...
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React to your Customers’ Needs - The Importance of Real Time Data within the Contact Center

As both the Business to Consumer & Business to Business marketplace evolve all customers are looking for a quick, efficient & improved service. The ability to monitor and react to the performance of the customer contact center is vital for organizations to meet the service expectations of potential new customers & existing customers alike. Read More...
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6 Important Chat Statistics to Measure in your Contact Center #CCTR

The new generation turned from the traditional voice channel mostly to chat. It’s clear that the younger generation tends to be connected with family or business mostly via some kind of chat platform. For the companies and contact centres, it brings also a new challenge, how to effectively manage chat queues and agents in real time. Read More...