Bring Real-Time Stats you Need to Cisco Finesse
Add or upgrade to 2Ring Gadgets for Cisco Finesse® (Enhanced or Premium Bundle) to view your screens / layouts inside of Cisco Finesse, to send messages from Cisco Finesse to any of the message tickers on your screens, and to access even more real-time information such as agent state history, agent call history or current call info for every agent (what queue agent's call came from, what are the call variables of agent's call, ..). Adding our Gadgets will also make it possible for agents and supervisors to get alerts about any of the KPIs/Metrics when your defined thresholds are hit. To learn more, schedule a demo.
Create layouts that do not only contain call center metrics, but also present business data from any SQL source, ServiceNow®, or Salesforce® (SFDC). You can also include marquees / tickers, banners, pictures, PDF files (for sharing PowerPoint slides), YouTube videos, and weather information (current or forecast).
Access Real-Time Data from Anywhere
2Ring Dashboards & Wallboards allows you to be connected to the contact center from wherever business (or family) takes you. All that without installing a platform specific app. All that without worrying about screen resolutions - all content automatically resizes to the space you can give it. Simply open a bookmark in a browser on your mobile device and review all important key performance indicators (KPIs) at one glance. A sample layout (in fact an automated sequence of layouts) is always available at www.2Ring.com/TryItCISCO.
Supports All Cisco Platforms Simultaneously
Whether you are not yet ready to fully work in a contact center mode and you are only using CUCM / Callmanager and hunt groups, or whether you have multiple Cisco® contact center clusters, or if you are transitioning from UCCX to Packaged UCCE or full UCCE, 2Ring Dashboards & Wallboards is there to provide real-time data where needed.
Stay Focused on Your Audience
Companies have the need for accurate and timely information to be available to the right people. Organizations, even if they come from the same vertical, are not uniform, and agents, supervisors, and managers have different expectations for real-time reporting. Therefore, we strive to learn about your requirements and end each project with a deployment of 2Ring Dashboards & Wallboards providing think-through real-time layouts that fit the needs of every team using or influenced by the performance of the contact center. Do you want to show the agents how valuable they are for the business? Incorporate in your layout some KPIs from the ERP system. Is the service desk using a contact center as well? Build a unique layout for the service desk department - so on one plasma screen they get to see not only the number of calls in the queue and the longest waiting call, but also how many tickets of priority 1 have not yet been resolved. 2Ring Dashboards & Wallboards lets you build team specific layouts.
Choose the deployment speed that is right for you. 2Ring Dashboards & Wallboards offers the option to cover agents from selected queues (UCCX), or from selected queues or skillgroups (UCCE / Packaged UCCE). In other words, if currently only one team needs a wallboard, you can buy as many seats as this one team has and filter out all the other teams. There is no base / server license, and with min order size of 10 seats, you can start small and add more teams down the road.
Cisco Compatible / Seamless Upgrades
Enjoy peace of mind since 2Ring Dashboards & Wallboards are Cisco® Compatible - Cisco UCCX / UCCE 11.x and 12.x and 2Ring is always there to test our solutions with upcoming Cisco releases - to make sure that our Wallboards are prepared once you are ready to upgrade your Cisco contact center.
On Cisco's Price List, Part of Solutions Plus
Enhance your Cisco® Customer Journey platform with a solution that is built, further developed and supported by 2Ring, a Cisco Preferred Solution Partner - experts with years of experience. On top, select a solution that all Cisco Resellers can offer from Cisco's price list (CCW)- search for 2Ring.
Security is 2Ring's #1 Priority
We aim to provide the most secure solution following principles of:
- Least Privilege
- Secure by Default
- No Insecure Transports
- Prefer password hashing over encryption
- Use of strong hashing/cypher algorithms and keys
- Regular vulnerability testing