Dashboards & Wallboards
Contact Center Analytics & Performance Dashboards
A cloud based solution for your Genesys Cloud CX™ platform for calculating & displaying real-time data on large screens in contact centers (wallboards) and also directly on computer screens of supervisors, agents and even on mobile devices of executives (dashboards). Visual alert (color changes, blinking), audible alerts (one-time, repetitive), IM (Discord, Slack, Webex, Microsoft Teams), texting, and email alerts based on thresholds are also easy to setup and change on the fly. Schedule Demo or Try It Free to see how you can create unlimited number of views using out of the box Key Performance Indicators (KPIs); grids; pictures; marquees / tickers; YouTube videos; web content (such as weather forecast); and even slides (via PDF export and 2Ring Dashboards & Wallboards takes care of auto-paging through your content). For more information, you can check out our Dashboards & Wallboards listing on the Genesys™ AppFoundry here.