Ordering 2Ring Self-Hosted / On-Premises

  • Ordering in CCW via the use of these top-level SKUs:
    • 2Ring-SB (to add 2Ring Self-Hosted Subscriptions)
    • 2Ring-1TF (to add activation fee)

  • Ordering Notes:
    • 2Ring subscriptions can be mixed, so every contact center team can pick what 2Ring subscription is right for them (DW only, GA+DW, GA + any of 2Ring add-ons, …)
    • A minimum quantity for 2Ring Self-Hosted Subscriptions is 10.
    • A minimum committed term for 2Ring Self-Hosted Subscription is 12 months.
    • 2Ring Subscription Offering requires customers to provide its own server / virtual machines – 2Ring fees do not include hosting nor 2Ring provides any 3rd party software licenses or load balancers. Please align customer’s expectations so there is enough time to setup all the necessary VMs and to install/configure 2Ring solution(s) and set the RSD (requested start date) accordingly.
      • Cisco defines RSD as a minimum of 3 days and no more than 90 days from order date
    • Customers cannot cancel a 2Ring self-hosted subscription after the order has been released and shipped. The number of user subscriptions specified in an accepted self-hosted subscription cannot be decreased prior to the end of the term regardless of any termination, nonpayment, non-use, other conduct, or inaction on the part of the customer.
    • Termination of the Software Subscription requires providing written notice to the other party at least 30 days prior to termination. Customer needs to provide such notice to its Cisco Partner (Reseller) and 2Ring.