2Ring DASHBOARDS & WALLBOARDS is a software solution that empowers business users and supervisors to deliver information in real-time to every screen needed. A screen doesn't only mean large plasma screens in contact centers and break-rooms, the individual workstations of agents, supervisors, or even managers who are not part of the contact center, but a screen also means most Android devices (phones and tablets), iOS (iPhone, iPads), or Windows phones and tablets (including Surface).
Available for Cisco Unified Contact Center Express (UCCX) 8.5+, Enterprise (UCCE) and Packaged UCCE 8.5+, and even for Cisco Unified Communications Manager (CUCM) v9+.
Stay Focused on Your Audience - companies have the need for accurate and timely information to be available to the right people. Organizations, even if they come from the same vertical, are not uniform, and agents, supervisors, and managers have different expectations for real-time reporting. Therefore, we strive to learn about your requirements and end each project with a deployment of 2Ring DASHBOARDS & WALLBOARDS providing think-through real-time layouts that fit the needs of every team using or influenced by the performance of the contact center. For example, does your statistical day start at 7AM and not after midnight? No problem. It can be taken into account in the calculation of all of the Key Performance Indicators (KPIs). Do you want to show the agents how valuable they are for the business? Incorporate in your layout some KPIs from the ERP system. Is the service desk using a contact center as well? Build a custom layout for the service desk department - so on one plasma screen they get to see not only the number of calls in the queue and the longest waiting call, but also how many tickets of priority 1 have not yet been resolved. 2Ring DASHBOARDS & WALLBOARDS lets you build team specific layouts.
Access Real-Time Data from Anywhere - WEB Client allows you to be connected to the contact center from wherever business (or family) takes you. All that without installing a platform specific app. All that without worrying about screen resolutions - all content automatically resizes to the space you can give it. Simply open a bookmark in a browser on your mobile device and review all important key performance indicators (KPIs) at one glance. A sample layout is available at www.2Ring.com/TryIt.
Bring Real-Time Stats to Cisco Finesse - add or upgrade to 2Ring GADGETS for Cisco Finesse (ENHANCED or PREMIUM Bundle) to view your screens inside of Cisco Finesse, to send messages from Cisco Finesse to any of the message tickers, and to access even more real-time information such as agent call history or current call info for every agent (what queue agent's call came from, what are the call variables of agent's call, ..).
Built by Experts with Years of Experience - this solution is built, further developed and supported by 2Ring, a Cisco Preferred Solution Partner.
2Ring DASHBOARDS & WALLBOARDS consists of two components - CONFIGURATION Tool and WEB Client.
CONFIGURATION Tool - a web-based tool available to power-users including contact center supervisors. The tool was designed with business users in mind. A lot every day operational changes in a contact center can be implemented without having the IT department involved. Here is the list of features:
WEB Client - made to provide real-time statistics in a browser. It is ideal for accessing information on the go - on cell-phones and tablets (no need to download and install an app), and it is also great for integrating your real-time data into other applications - such as agent and supervisor desktops (including Cisco Finesse and Cisco Jabber for Windows). Here is the list of supported features: