Small Feature, Big Impact: Why You Should Start Using URI Handlers in Your Dashboards & Wallboards
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Ever wish there was a quicker way to call a customer, send an email, or open a CRM record, all directly from your dashboard layouts?
There is. It’s called a URI handler, and although it’s nothing new in the world of IT, many users don’t know of its capabilities. That’s why we’re here to remind you how powerful this small feature can be, especially when used in 2Ring Dashboards & Wallboards (DW).
What Are URI Handlers?
Simply put, a URI handler is a mechanism that tells your device which app or service should open when you click a specific type of link, also known as a URI (Uniform Resource Identifier).
You’ve probably used them without realizing:
- Clicked a phone number on a website? That’s a tel: URI.
- Clicked an email address and opened your default email app? That’s a mailto: URI.
- Joined a Microsoft Teams or Webex meeting from a link? You guessed it. It’s a URI again (msteams: or webexteams:).
- Every website link you open (http: or https:) also uses a URI.
Why It Matters in Daily Business
URI handlers aren’t just for websites or emails. They can streamline everyday processes inside the software you already use. That’s why we’ve added URI support directly into 2Ring Dashboards & Wallboards.
From support to sales, marketing to IT, with the right URI handler in place, your teams can take action without switching tabs, opening new windows, or copying and pasting data.
How to Add a URI in 2Ring DW
It doesn’t matter what industry your contact center operates in, if there’s an action that can be simplified, a URI can help.
To set it up in your Dashboards & Wallboards layouts:
- Go to your 2Ring DW admin interface.
- Click Edit on the dashboard you want to update.
- Select the column you want to make clickable.
- Go to Appearance → Enable Hyperlink.
- Enter the correct URI (e.g., mailto:, tel:, jira:, customapp://, etc.).
Done! Your DW users can now take instant action with one click.
Common Use Cases & Examples
| Business Use-Case | URI Handlers Used | Benefit |
| Customer Support | mailto:, tel:, msteams:, webexteams: | Quick communication, faster response times |
| Sales & CRM | mailto:, sms:, customapp:// | Faster lead follow-ups, seamless CRM access |
| Campaign Analytics | http:, mailto:, mycampaign:// | Real-time edits and better campaign performance |
| IT Operations | slack:, jira:, tel: | Quicker incident handling, better collaboration |
| Embedded User Analytics | mailto:, tel:, myapp:// | Higher user engagement, instant actions |
URI handlers may be a small detail, but they unlock huge efficiency gains. If you’re already using 2Ring DW, this feature is ready for you without needing any additional software. Start using URI handlers today and let your dashboards do more than just display data. Let it act. Need help setting it up? Reach out — we’re here to make it easier. To view a full list of our contacts, click here.
