UCCE Connector v5.3.3 for 2Ring Dashboards & Wallboards
The 5.3.3 release of our (Packaged) UCCE connector for 2Ring Dashboards & Wallboards is available as of today. This updated connector significantly increases the number of KPIs / metrics. For details, please review the list of newly added metrics below.
To receive a list with all the available KPIs/metrics, or to request an upgrade of your system to the latest release, please contact us.
New Features in (Packaged) UCCE Connector v5.3.3
- New KPIs
- Campaign – Attempted
- Campaign – Requested Personal Callback
- Campaign – Requested Callback
- Campaign – No Answer
- Campaign – No Ringback
- Campaign – Agent Rejected
- Campaign – Agent Closed
- Campaign – Abandoned
- Campaign – Calls Busy
- Campaign – Talk Time
- Campaign – Avail to Dial
- Campaign – Customer Contacted
- Campaign – Wrap-Up Time
- New Grids
- Campaign Calls
- New Columns in Agent States Grid
- Total/Max/Avg Not Ready Time
- Total/Max/Avg Work Time
- Other Changes
- Agents State grid displays Duration and Sign Out Reason Code for Logged Out agents too
- Agent States and Agent Emails grids are merged into Agents Grid
Remember that a sample layout of 2Ring DASHBOARDS&WALLBOARDS is accessible at www.2Ring.com/TryIt (no credentials needed), full access to our public demo environment can be requested here, and last but not least, you can always request a live demo at www.2Ring.com/Webex.
The next release is going to be a major release, so we will be moving to version 6.0. Among other features, this release will introduce a new lightweight design (frameless) to better work in Cisco Finesse and also the concept of “Personal Tiles” – individual tiles showing multiple stats about one person in one segment.