UCCE Connector v5.3.3 for 2Ring Dashboards & Wallboards

The 5.3.3 release of our (Packaged) UCCE connector for 2Ring Dashboards & Wallboards is available as of today. This updated connector significantly increases the number of KPIs / metrics. For details, please review the list of newly added metrics below.

To receive a list with all the available KPIs/metrics, or to request an upgrade of your system to the latest release, please contact us.

Note: To review the latest additions to our UCCX connector, click here and for the latest additions to our CUCM connector, click here.

New Features in (Packaged) UCCE Connector v5.3.3

• New KPIs
  • Campaign – Attempted
  • Campaign – Requested Personal Callback
  • Campaign – Requested Callback
  • Campaign – No Answer
  • Campaign – No Ringback
  • Campaign – Agent Rejected
  • Campaign – Agent Closed
  • Campaign – Abandoned
  • Campaign – Calls Busy
  • Campaign – Talk Time
  • Campaign – Avail to Dial
  • Campaign – Customer Contacted
  • Campaign – Wrap-Up Time
• New Grids
  • Campaign Calls
• New Columns in Agent States Grid
  • Total/Max/Avg Not Ready Time
  • Total/Max/Avg Work Time
• Other Changes
  • Agents State grid displays Duration and Sign Out Reason Code for Logged Out agents too 
  • Agent States and Agent Emails grids are merged into Agents Grid

Remember that a sample layout of 2Ring Dashboards & Wallboards is accessible at www.2Ring.com/TryIt (no credentials needed), full access to our public demo environment can be requested here, and last but not least, you can always request a live demo at www.2Ring.com/Webex. 

What’s Next?

The next release is going to be a major release, so we will be moving to version 6.0. Among other features, this release will introduce a new lightweight design (frameless) to better work in Cisco Finesse and also the concept of “Personal Tiles” – individual tiles showing multiple stats about one person in one segment.