Genesys PureEngage .. Dashboards & Wallboards

Sequence means that the entire screen or a portion of the screen can automatically flip to different content. You can rotate a sequence of layouts which can look like this: layout A for 10 seconds, then switch to layout B for 15, and then to layout C for 25 seconds. You can also sequence multiple KPI types or Grids within a layout's frame - e.g. show a list of top 10 performing agents for 20 seconds, and then have same area/frame to show stats of all the contact center queues. You can check out a sequence of three layouts within a layout (a sequence is nested above a static banner at the bottom of the layout) at www.2Ring.com/TryItGenesys.