DW for Genesys Cloud .. General
Genesys Cloud .. Dashboards & Wallboards
2Ring Dashboards & Wallboards is a software solution that empowers business users and supervisors to deliver information in real-time to every screen.
Information means data from multiple data sources and built using various content types. The following contact center platforms are supported out of the box - Genesys Cloud, Genesys Engage (on premise), Amazon Connect, Cisco Contact Centers (Webex Contact Center, Express, Enterprise, Packaged UCCE), Cisco CallManager & Unity, and it is also possible to display data from ServiceNow and Salesforce. The application is flexible enough for business users to add / change pictures, PowerPoint slides, web-content, or include weather information and forecasts or YouTube videos and streams on the fly.
A screen does not only mean a large plasma screen in contact centers and breakrooms, the individual workstations of agents, supervisors, or even managers who are not part of the contact center, but a screen also means most devices with standard browsers (Android phones and tablets, iPhones, iPads, and Windows tablets - such as MS Surface).