Notifications and Alerts
Define email, IM, and texting alerts based on thresholds set for KPIs (service level goes under X, # of calls in queue goes over Y, ..). Alerts can be automatically sent via email, or to IM clients such as Discord, Slack, Microsoft Teams, Cisco Webex, and WathsApp. It is also possible to text alerts straight to cellphones using texting APIs from various providers, incl. EZ Texting, Bandwith.com, Tropo, Trumpia, Twillio, or Webtext to name a few.