Connecting 2Ring’s versatile real-time reporting solution to the Five9 Intelligent Cloud Contact Center allows businesses to easily stay on top of important contact center and service desk events. It ensures that everyone stays in the know and delivers a state-of-the-art customer experience without any unnecessary interruptions. Businesses benefit from visually appealing dashboards that are accessible even on-the-go and on devices that employees prefer. They can also set up alerts to be delivered via email, text, or IM messages (many major IM clients are supported already, including Webex, WhatsApp, Slack, Discord, and Microsoft Teams), to mention a few.
The Power Tool for 2Ring Dashboards & Wallboards
The 2Ring Power Tool for our Dashboards & Wallboards allows agents and supervisors to customize layouts and adjust the window size to accommodate a given screen or laptop resolution. The user has the option to dock the Power Tool anywhere on the screen, in addition to having the advantage of the app window itself being continuously displayed on top of all other currently running programs.
Configuring Alerts & Notifications with Dashboards & Wallboards
ur 2Ring Dashboards & Wallboards come equipped with powerful options to completely customize your alerts and notifications. Determine thresholds for KPIs and assign the desirable color to display and flash once a certain threshold is reached.
2Ring DW supports a Variety of Data Sources
2Ring Dashboards & Wallboards provide unrivaled flexibility, offering connectors for various data sources, including all Cisco contact centers platforms, and many others.