Create and Adjust on the Fly
2Ring Dashboards & Wallboards is a fully web-based tool that is available to power-users including contact center supervisors. The tool was designed with business users in mind. A lot of every day operational changes in a contact center can be implemented without having the IT department involved.
Create and Adjust Key Performance Indicators (KPIs) / Metrics
Pick one of many existing KPIs, use it as it is, or adjust its calculation if needed. You can also set up thresholds - good, neutral, bad values and make visual /design changes - adjust background color and font type, size, color, ..
Create and Adjust Grids
Every layout can contain one or even multiple grids. Each grid can be filtered to a different skillname, username, or campaign (see connector guide for specific filtering options for each grid). Auto-paging (e.g. show only 10 rows/records at a time), sorting (by any of the grid columns), and color changes based on thresholds are all also supported. This makes it very easy to create views showing top10 or bottom 10 agents by any of the contact center metrics, and to also compare performance by skillnames (queues) or campaigns.
Create and adjust Message Tickers / Marquees
Send text messages to message banners that are part of your wallboards in real-time, adjust scrolling speed, or even text direction (left-right, right-left).
Create and Adjust Layouts
Pick one of many layout templates, adjust it, or build your own from scratch by drag & dropping content. Building Wallboards cannot get any easier.
Create and Adjust Content Sequences & Layout Sequences
Assign appropriate content to each frame and have it displayed for desired time and then let us rotate you content / sequence indefinitely.
Register External Content
Your layouts in 2Ring Dashboards & Wallboards can display pictures, PDF files (export your PowerPoint slides to PDF - 2Ring delivers auto-paging), YouTube Videos (incl. live streams), Weather (current & forecast), and any of your web-based content (stock info, exchange rates, menu in your cafeteria, ..).