Create and Adjust on the Fly

Create and Adjust on the Fly

2Ring Dashboards & Wallboards is a fully web-based tool that is available to power-users including contact center supervisors. The tool was designed with business users in mind. A lot of every day operational changes in a contact center can be implemented without having the IT department involved.

Create and Adjust Key Performance Indicators (KPIs) / Metrics

Pick one of many existing KPIs, use it as it is, or adjust its calculation if needed. You can also set up thresholds - good, neutral, bad values and make visual /design changes - adjust background color and font type, size, color, ..

Create and Adjust Grids

Every layout can contain one or even multiple grids.  Each grid can be filtered to a different skillname, username, or campaign (see connector guide for specific filtering options for each grid). Auto-paging (e.g. show only 10 rows/records at a time), sorting (by any of the grid columns), and color changes based on thresholds are all also supported. This makes it very easy to create views showing top10 or bottom 10 agents by any of the contact center metrics, and to also compare performance by skillnames (queues) or campaigns.

Create and adjust Message Tickers / Marquees

Send text messages to message banners that are part of your wallboards in real-time, adjust scrolling speed, or even text direction (left-right, right-left).

Create and Adjust Layouts

Pick one of many layout templates, adjust it, or build your own from scratch by drag & dropping content. Building Wallboards cannot get any easier.

Create and Adjust Content Sequences & Layout Sequences

Assign appropriate content to each frame and have it displayed for desired time and then let us rotate you content / sequence indefinitely.

Register External Content

Your layouts in 2Ring Dashboards & Wallboards can display pictures, PDF files (export your PowerPoint slides to PDF - 2Ring delivers auto-paging), YouTube Videos (incl. live streams), Weather (current & forecast), and any of your web-based content (stock info, exchange rates, menu in your cafeteria, ..).

DW .. Features

Data from Many Data Sources

Data from Many Data Sources

2Ring Dashboards & Wallboards provides connectors for multiple standar...

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Wide Content Support

Wide Content Support

All the connectors mentioned under "Data from Many Data Sources" make your...

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No Limits

No Limits

There is no limit on the number of KPI’s displayed - on the number of obje...

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Create and Adjust on the Fly

Create and Adjust on the Fly

2Ring Dashboards & Wallboards is a fully web-based tool that is availa...

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Touch Screen Friendly

Touch Screen Friendly

2Ring Dashboards & Wallboards was made to provide real-time statistics...

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Notifications and Alerts

Notifications and Alerts

Define email, IM, and texting alerts based on thresholds set for KPIs (ser...

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Merging Metrics

Merging and Summing Metrics

With 2Ring Dashboards & Wallboards, it is possible to for example crea...

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Bookmarkable Layouts - Permalinks

Bookmarkable Layouts - Permalinks

If you use a certain layout often, bookmark it and easily share it with ot...

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Sequences

Sequences

Sequence means that the entire screen or a portion of the screen can autom...

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Tenants

Tenants - Business Units

Create tenants (business unit silos) so tenants would not have access to e...

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IFTTT

Use 2Ring Data for Node-RED actions

2Ring Dashboards & Wallboards provides audible, and visual alerts, but...

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Embed Layouts

Embed Layouts to Other Apps

2Ring Dashboards & Wallboards makes it easy to embed your layouts to o...

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Rich Browser Support

Rich Browser Support

The latest versions of Microsoft Edge, Chrome, Firefox and Safari are all...

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MS Azure AD

MS Azure AD Authentication Support

It is possible to use Application Local Accounts (Login/Password) or 2Ring...

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