Pick Your Benefit
Supports Multiple Platforms Simultaneously
Whether you have multiple instances, or if you are transitioning from one platform to another, 2Ring Dashboards & Wallboards is there to provide real-time data where needed.
Unlimited Number of Screens
Traditional wallboard solutions are licensed based on the number of screens that you want to put your views on. 2Ring Dashboards & Wallboards is different, our subscriptions is based on the concurrent number of agents and supervisors that we calculate data about on the given call center platform. This means that once you cover your agents, there are no license restrictions on how many screens you can put your views or to how many users you provide access.
Create layouts (views) that do not only contain call center metrics, but also present business data from any SQL source, ServiceNow®, or Salesforce® (SFDC). You can also include marquees / tickers (for supervisors to communicate valuable tips and reminders), banners, pictures, PDF files (for sharing PowerPoint slides), YouTube videos, and weather information (current or forecast).
Access Real-Time Data from Anywhere
2Ring Dashboards & Wallboards allows you to be connected to the contact center from wherever business (or family) may take you. All that without installing a platform specific app and without worrying about screen resolutions - all content automatically resizes to the space you can give it. Simply open a bookmark in a browser on your mobile device and review all important key performance indicators (KPIs) at one glance. A sample layout (in fact an automated sequence of layouts) is available at www.2Ring.com/TryItFive9.
Stay Focused on Your Audience
Companies have the need for accurate and timely information to be available to the right people. Organizations, even if they come from the same vertical, are not uniform, and agents, supervisors, and managers have different expectations for real-time reporting. Therefore, we strive to learn about your requirements and end each project with a deployment of 2Ring Dashboards & Wallboards providing think-through real-time layouts that fit the needs of every team using or influenced by the performance of the contact center. Do you want to show the agents how valuable they are for the business? Incorporate in your layout some KPIs from the ERP system. Is the service desk using a contact center as well? Build a unique layout for the service desk department - so on one plasma screen they get to see not only the number of calls in the queue and the longest waiting call, but also how many tickets of priority 1 have not yet been resolved. 2Ring Dashboards & Wallboards lets you build team specific layouts.
Security is 2Ring's #1 Priority
We aim to provide the most secure solution following principles of:
- Least Privilege
- Secure by Default
- No Insecure Transports
- Prefer password hashing over encryption
- Use of strong hashing/cypher algorithms and keys
- Regular vulnerability testing
You are at the Wheel
Have your say. We at 2Ring listen and update product roadmaps based on feedback from our customers, resellers, and prospects. If we currently do not offer a feature that would help your contact center, please let us know! Contact us.