Product platform: Genesys Engage

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Sales

sales@2ring.com

+1 (916) 426-3790
Support

support@2ring.com

+1 (916) 529-4197

Sales: sales@2Ring.com .. +1(916)426-3790 | Support: support@2Ring.com .. +1(916)529-4197 or create Ticket

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  - Amazon Connect
  - Cisco Contact Centers - Webex
  - Cisco Contact Centers UCCX/UCCE/PCCE/HCS
  - Cisco Telephony - CUCM, Unity
  - Five9
  - Genesys Cloud
- Pick Your Information System (IS)
  - ServiceNow
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Support
- What to Expect...
  
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Partners
- Become a Reseller...
  
  2Ring is always looking to add new partners to its global network of resellers/distributors, giving end-customers the option to work on a project with a system integrator of their choice. To become a reseller (or to utilize one of the benefits listed above), please contact us ..
  
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  2Ring collaborates with many technology partners to offer our customers a streamlined implementation of solutions across many different verticals. See the list of vendors with whom we partner.
  
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Products for: Genesys Engage..

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21..

Years of Experience

62..

Countries with Satisfied Clients

87.5..

Net Promoter Score

"The Dashboards & Wallboards system from 2Ring offers all the bells and whistles you could want from a dashboard solution, but it’s real power rests in how easy it is to use. Within a matter of minutes we can create and configure an entirely new dashboard."

Nick Waldrop, Sparrow Health System, Service Delivery Team Lead

"2Ring has provided ACT Government the ability to monitor our COVID related Webex Contact Centre contact centres. A real time view of agent productivity and analytics for unanticipated call traffic has allowed the organisation to allocate resources to where it is most needed in order to deliver services for the public."

Shane Eccleston, ACT Government, Unified Communications Manager

"It is fun to come in every day and see the board lit up and working as we requested and how smoothly it went in!"

Kristine Bollinger, SICK Product & Competence Center Americas, Manager of IT Services

"In our move to Genesys Cloud ... we needed a true wallboard solution for our Contact Center. We needed an application that would not only allow for real-time statistics but would make the actual day to day management of the tool user friendly. ... We vetted multiple vendors, went through multiple demos, and ultimately landed on 2Ring. The combination of cost, your licensing model, familiarity with the product name and ease of implementation all factored in our informed decision-making process ...”"

Anonymous User

"The Dashboards & Wallboards solution provided by 2Ring has been a great addition to our Contact Center. It has given us many new capabilities that have increased our productivity and helped us serve our customers more efficiently."

Kaiser Saleemi, King Architectural Metals, Systems Administrator

"I have been using the 2Ring Wallboard product for about 6 months now and I have been impressed with its ease of use – after about 8 hours of working with it I feel comfortable that I can create pretty much anything I want to create."

John D. Tocado, JLG Industries, Principal Analyst Systems Development

"Our 2Ring solution has dramatically reduced our SLO violations by bringing a much-needed visibility into agent status and capacity. The ROI on this product is almost immediate, within weeks we were consistently able to keep our SLO violations below thresholds. Having real time visibility of agent status and capacity of agents that those agents can view, minimizes management overhead, allows agents to capacity plan on the fly, and results in more client calls getting answered faster."

Allison Shumway, Endsight

"2Ring allowed us to implement a wallboard that increased real time visibility on how our contact center was performing. As a result, we can make quicker decisions to better service to our customers."

Tony Busch, DEMCO Inc., Senior Telecommunications Specialist

"I interface with the technical support team on a frequent basis. Frequent to me is at least once a quarter. These are usually small changes requested from the business units. Meaning an additional CSQ or a redesign of the layout. The support team have always been quick to assist with the task and followed up until resolution. They have also assisted me in learning a little bit with each ticket so I can eventually be self-sufficient. A big kudos to the technical support team."

Ben Stevens, BUNN®, Network Engineer Information Technology

"All in all, I’ve been extremely pleased with the ease of installation and configuration of 2Ring Dashboards & Wallboards ... 2Ring was head and shoulders above the rest in presenting a professional looking Wallboard that can be set up and modified with very little training necessary. I was recently asked to make a change to our primary Call Center board (turning a static banner into a ticker) and found it extremely easy to do with just a brief consultation of the manual. As the Call Center is not located in our corporate office, I monitor the Wallboards remotely from an iPad at my desk ... I really can’t recommend this software enough for its ease of use and real-time visibility."

David Hamilton, SAFE Credit Union, Systems Administrator

"Our 2Ring solution is providing much needed visibility for both our affected employees and management. Seeing real-time UCCX queue and agent status has contributed to more awareness around the organization’s ability to handle incoming patient calls to appointment schedulers and business office representatives."

Jeffrey Goddard, The Doctors Clinic, Information Technology Manager

"We have been using 2Ring's solution almost two years now, and it has been a hit in our Service Desk and Consumer Affairs Department. There were not a lot of good Wallboard solutions out there for Cisco UCCX when we were looking, and were happy to find 2Ring. They have a great product, and their support has exceeded our expectations."

Michael Taney, Land O’Lakes, Inc., Sr. Network/UC Engineer

"The installation of the 2Ring product allows us to present call data to managers and executive staff in real-time on their desktop, monitors and other devices without the necessity of creating accounts in UCCX, consuming licenses or training users. The application is easy to customize for individual business units so they can view the information that is important to their operations."

Ron Hardy, Manatee County Government, Telecommunications Manager

"2Ring has revolutionized DecoPac’s ability to easily communicate key metrics to our entire organization. It has proven to be a versatile tool that can easily tie back to data from our latest generation phone system as well as our legacy systems. Overall, we are extremely happy with its functionality and ease of use."

Michael Papp, DecoPac, Inc., Director of IT

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Information Systems

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Contacts

2Ring® .. Americas + APAC

Phone 916-426-3790

Email: info-na@2Ring.com

2Ring® .. EMEAR

Phone +421-2-5822-4550

Email: info@2Ring.com

Follow Us .. @2RingCX

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Cisco is a registered trademark of Cisco Systems, Inc. Genesys and the Genesys logo are registered trademarks of Genesys. © 2021 Genesys. ServiceNow is the registered trademark of ServiceNow, Inc. Five9 is the registered trademark of Five9, Inc. Amazon Connect is the trademark of Amazon Web Services, Inc. or its affiliates. Salesforce is the registered trademark of Salesforce.com, Inc.