2Ring Compact Agent v1.4 – Release Notes
2Ring Gadgets for Cisco Finesse Cisco Finesse Compact Agent Release Notes Remote UCCE UCCX
What’s new in 2Ring COMPACT AGENT v1.4?
- Hosting a layout from 2Ring DASHBOARDS&WALLBOARDS (DW) or any other web application on top of the COMPACT AGENT window. Please note that this hosted application has to support iFrames.
- Delivering automation via a new workflow engine. This engine reacts to these events: 1) new call has arrived, 2) call data was updated, 3) call has ended, and 4) a message from an external component has been received; and in this initial release, the engine is able to perform the following two actions: 1) make a new call and 2) post a message to the app it is hosted by.