An image depicting various layouts od 2Ring Dashboards & Wallboards

2Ring Dashboards & Wallboards for Cloud Contact Centers

Transform Your Enterprise with Real-Time Insights & Alerts. Seamlessly integrates with: Amazon Connect | Five9 | Genesys Cloud | NICE CXone | Webex Contact Center

Empower your team with real-time data visualization across screens, devices, and mobile phones. Customize layouts with contact center metrics, images, and videos, and be in-the-know with dynamic alerts featuring color changes or audible notifications. Stay informed, responsive, and in control—anytime, anywhere.

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23..

Years of Experience

62..

Countries with Satisfied Clients

92.71..

Net Promoter Score

What do you gain with 2Ring
Dashboards & Wallboards for the Cloud?

Stay Connected to your Real-Time Data

Access your contact center’s real-time data anytime, on any device, with no app installations or adjustments needed. Seamlessly integrate with IM platforms like MS Teams and Cisco Webex for effortless alerting capabilities.

Focus on Your Audience

Keep your team focused on what matters most. In every organization, different roles need different insights to stay effective. With 2Ring Dashboards & Wallboards, you get customized, real-time layouts tailored to each team’s (BU’s) priorities.

Get a Complete View of your Data

Combine data from ServiceNow® and Salesforce® for a complete view into your enterprise. Along with your CRM data, enhance dashboards with marquees, banners, PDFs, social media feeds, YouTube videos, and live weather updates.

Scalability

Deploy 2Ring Dashboards & Wallboards at your own pace, starting with just 10 seats. Scale effortlessly your needs and demands grow.

A Secure, Reliable Partner

Security is a top priority at 2Ring. With robust encryption, password protection, secure transmission, and ISO/IEC 27001:2022 certification, our solution delivers trusted protection, reflected in our 92+ NPS.

Customize Data Tables to your Needs

Easily upload and update custom data tables in 2Ring Dashboards & Wallboards using .csv files, integrating data like agent targets and goals that can also be used in calculations.

Configure Thresholds and Real-Time Alerts

Set real-time alerts in your layouts for critical KPIs with customizable actions like color changes, sounds, or notifications via Text/SMS, email, desktop toast alerts, and IM platforms like Webex, Microsoft Teams, Discord, WhatsApp or Slack.

Higher Engagement through Advanced Gamification

Boost engagement with gamification tools like a winner’s podium, showcasing top performers and tracking progress in real-time. Dynamic visuals, customizable layouts, and team icons add a fun, competitive edge to motivate agents.

Interactive Tooltips

Hover over charts for on-the-spot insights with interactive tooltips, keeping displays clean while revealing detailed chart/graph/KPI data effortlessly.

Effortless Access with a Single URL for Personalized Layouts & Anonymous Access

Provide agents with single URL access to personalized layouts, while admins have the ability to assign default views via the Builder UI. Simplified links streamline deployments and boost efficiency. With anonymous access, you can enable the viewing of layouts without having to login into a device, such as a TV that periodically restarts.

Enhanced Control and Personalization with Business Units

2Ring Dashboards & Wallboards enhance security and organization by using business units (BUs) as data silos, ensuring users see only relevant layouts. Power users/admins can create templates that personalize data displays for specific queues.

Comprehensive Layout Overview and Preview

Easily manage layouts with dynamic previews by hovering over a layout name, offering real-time insights without switching views for efficient navigation.

Local Toast Alerts

Introducing a new notification type: Local Toast Alerts, which display on top of all currently open application windows. These alerts are displayed based on the defined layout. They are perfect for notifying agents about state changes, time in state, and for supervisors to monitor call center events.

Local Grid-Based Alerts and Notifications

Enable toast alerts based on grid values or segments (previously only available for individual KPIs). Agents using a personalized layout can receive toast alerts related to their own state or KPIs included in their layout.

IMPORTANT NOTICE: Grid notifications currently support only the new local toast notifications and not existing channels.

Self-Referenced Layouts

With just one click, users can easily apply preset filters to organize and display information in their layouts. Several filters are readily available, designed to instantly sort agents by their current status. When a user selects a filter, such as “Ready, “Talking,” or “Not Ready,” the grid immediately updates, showing only the agents that match that particular status.

World Class Support

Receive exceptional care and help form 2Ring’s dedicated support team of skilled engineers. With our global footprint, we can assist with any questions and troubleshoot issues quickly, no matter where you are.

Real-Time Monitoring with Dynamic Filter Layout

Users can quickly apply preset filters with one click, instantly updating views to show relevant data, simplifying navigation and enhancing real-time monitoring.

You are at the Wheel

Have your say! We at 2Ring listen and update product roadmaps based on feedback from our customers, resellers, and prospects. If we currently do not offer a feature that would help your contact center, please let us know! Contact us.

Discover What’s New with 2Ring. Deeper Insights .. Get the Full Picture

Explore our latest features in detail and see how they can transform your operations. Our running release notes describe the most-recently released features and how they can benefit your contact center deployment. Don’t hesitate to reach out to us to schedule a personalized demo!

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Success Stories

Read our customers’ success stories and see for yourself how 2Ring empowered their contact centers with actionable insights and powerful real-time reporting capabilities. With an NPS score of 92+, we pride ourselves on providing exceptional customer service and support to our clients.

VSP Vision

“2Ring has provided us with a solution that more than meets our business needs. Providing customizable live metrics and alerting capabilities has given us the visibility we need to effectively manage our call centers. The 2Ring support and development team have been amazing partners throughout the stand-up process and beyond.”

Cody Pena, Business Technical Analyst – Business Enablement, VSP Vision

Callaway Golf

“2Ring has significantly transformed our call center operations with its robust features and user-friendly configuration. The customizable dashboards cater to our dynamic needs, providing real-time insights that empower our team to make informed decisions. Beyond its impressive functionality, the exceptional customer support from the 2Ring team further solidifies its position as our preferred call center dashboard solution. Overall, 2Ring is a game-changer that enhances our efficiency and performance, making it an invaluable asset for our team.”

Seith Aikman, Senior Manager E-Commerce Sales and Service, Callaway Golf

Reed Smith

“We have been extremely happy with our 2Ring solution. We’ve been able to customize our Wallboards to suit our very specific needs and 2Ring has by far had the most customization options of any of the Wallboards that we’ve worked with in the past. The 2Ring solution is very stable and we rarely if ever have any issues with it. 2Ring Support has also exceeded our expectations. They are always very quick to respond and have always been able to assist us with whatever we have needed.”

George Romesburg, IT Help Desk Senior Manager, Reed Smith

YMCA Retirement Fund

“With 2Ring’s assistance our incoming calls are displayed in a time effective manner allowing employees to cohesively work. Ultimately 2Ring’s dashboard has pleased our company with the ability to monitor, communicate and function in a more efficient day to day process.”

Christopher N., Contact Center Manager, YMCA Retirement Fund

Springfield Clinic

“2Ring has significantly enhanced our operational efficiency by providing real-time visibility into queue and agent status. This increased transparency allows both our team and management to proactively address patient call volumes, ensuring better support for appointment scheduling and business operations. The ability to monitor and adjust in real-time has been invaluable in improving our responsiveness and maintaining our commitment to exceptional patient care.”

Nick Fuchs, Springfield Clinic, Chief Technology & Information Security Officer

Charleston County School District

“I manage a service desk for a K-12 school district. Our call center utilized Avaya phones and we had implemented a Taske wallboard. After an RFP, we moved to a Webex Contact Center phone system. We were very accustomed to utilizing the Taske wallboard to manage our team identifying agent status, calls in queue, wait times, call quantities, etc. and Taske was incompatible with WXCC. With WXCC we were unable to display that same data on our wallboards. Our WXCC implementation team recommended we look at 2Ring, and it most definitely met the need. It’s very customizable to display the data you want to see in a layout that meets your needs. The support provided by 2Ring is also fantastic. Whether responding to true break/fix issues or their assistance in configuration based on your unique business need, they are very responsive and very willing to help in any way they can. I would most certainly recommend this product to others.”

Michael Bryson, Help Desk Administrator, Charleston County School District

Credit Union of Colorado

“2Ring has offered us unparalleled insights into call volume and agent activity which has allowed our contact center to make informed decisions. We have expanded this to beyond our contact center into other departments such as our lending department and collections department, which has positively impacted our entire credit union.”

Morgan Petterson, Manager, Credit Union of Colorado

ACT Government

“2Ring has provided ACT Government the ability to monitor our COVID related Webex Contact Centre contact centres. A real time view of agent productivity and analytics for unanticipated call traffic has allowed the organisation to allocate resources to where it is most needed in order to deliver services for the public.”

Shane Eccleston, ACT Government, Unified Communications Manager

Why 2Ring Cloud?

Seamlessly integrate with leading cloud platforms like Amazon Connect (also supports Salesforce Service Cloud Voice via AWS), Five9, NICE CXone, Genesys Cloud, and Webex Contact Center, to create custom layouts with powerful reporting and alerting capabilities to fit your exact needs. Empower your teams with highly adaptable, cloud-based dashboards that naturally evolve with your business and boost your contact center to new heights.

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2Ring Fabby (Historical Reporting) Beta is Here!

(Currently only available for Webex Contact Center) While 2Ring Dashboards & Wallboards (DW) provides real-time visibility and same-day performance metrics, it is not designed for historical analysis. 2Ring Fabby, built on Microsoft Fabric®, fills this gap by offering:

Data Storage and ETL (Extract Transform Load) Pipeline Continuously Managed by 2Ring
Prebuilt Historical Reports with drill down details, drill throughs, dynamic filters, Y/Y or M/M or W/W comparisons, time analysis and cross filtering
Easy onboarding for users familiar with Microsoft Power BI®

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