Gadgets for Cisco Finesse .. GA

Essential Power Pack

Significantly enhance experience of agents and supervisors on all of the Cisco contact center platforms (UCCX - Express, UCCE - Enterprise incl. Packaged). Automate repetitive tasks, provide alerts and notifications (RONA, Calls in Queue, ..), connect agents to back office and remote experts, or even integrate Cisco Finesse with all the tools that the agents use (including Salesforce, MS Dynamics CRM, ServiceNow and other SQL based systems).

Learn now how to create a truly unified workspace using 2Ring Gadgets for Cisco Finesse.

GA .. General

2Ring Gadgets for Cisco Finesse, offered in three bundles (standard, enhanced, premium), empowers supervisors and enables agents to become more efficient.

Supervisors are able to handle everyday tasks on their own from within Cisco Finesse: reskill agents, view detailed information about agents and customer interactions in real-time, receive alerts about important call center events (RONA, Calls in Queue, ..), send messages to agents, or even change wallboards on the fly. Be flexible to provide help when needed.

Agents gain all the features that they need to serve customers faster - repetitive tasks are automated, alerts about important call center events pop-up on top of all the application windows, help is reachable (use a panic button; connect with supervisors or even with fellow agents who are on different teams or consult with a back office / remote expert), and last but not least, integrate Cisco Finesse with CRM and Service Desk systems (including Salesforce, MS Dynamics CRM, ServiceNow, SugarCRM).

If you are migrating from CAD to Finesse and would like to resolve feature-parity gap, or if you simply want to use Cisco Finesse in its full glory, add 2Ring Gadgets for Cisco Finesse to your Cisco contact center. It is a vital extension for all Cisco Finesse deployments.

Not Chained to a Single CRM System  

Create a truly unified workspace for agents as well as for supervisors by integrating Cisco Contact Center with multiple business applications (e.g. Salesforce, SAP, MS Dynamics CRM, ServiceNow, SugarCRM, and any SQL-based data source). Don't let your agents juggle multiple application windows anymore.

Impressive ROI with Small Footprint  

Make a decision that makes economic sense. Generally speaking, this solution pays for itself in less than 12 months. Please contact us if you would like to use our ROI tool to see your savings.

Scalable  

Choose the deployment speed and bundle that are right for you. 2Ring Gadgets for Cisco Finesse are offered in three bundles (with no penalties for moving from standard to enhanced or premium bundle at a later date), with no base / server license, and with min order size of 10 seats.

Pioneers  

Did you know? The first release of 2Ring Gadgets was part of the first deployment of Cisco Finesse in Europe - with Cisco Unified Contact Center Enterprise v8.5.3.

On Cisco's Price List, Part of Solutions Plus  

Enhance your Cisco Customer Journey platform with a solution that is built, further developed and supported by 2Ring, a Cisco Preferred Solution Partner. On top, select a solution that all Cisco Resellers can offer from Cisco's price list (CCW).

Cisco Finesse API  

Use a solution built around Cisco Finesse API, the present and future for all Cisco Contact Center platforms. 2Ring always develops on top of Cisco's platforms with the goal to enhance (and not to replace) what Cisco provides to its customers out of the box.

Cisco Compatible / Seamless Upgrades  

Enjoy peace of mind since 2Ring Gadgets for Cisco Finesse are Cisco Compatible - Cisco UCCX / UCCE 11.x and 12.x and 2Ring is always there to test our solutions with upcoming Cisco Finesse releases - to make sure that our Gadgets are prepared once you are ready to upgrade your Cisco Contact Center.

You are at the Wheel  

Have your say. We at 2Ring listen and update product roadmaps based on feedback from our customers, resellers, and prospects. If we currently do not offer a feature that would help your contact center, please let us know! Contact us here.

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