Gadgets for Cisco Finesse .. GA

Essential Power Pack

Significantly enhance experience of agents and supervisors on all of the Cisco contact center platforms (UCCX - Express, UCCE - Enterprise incl. Packaged). Automate repetitive tasks, provide alerts and notifications (RONA, Calls in Queue, ..), connect agents to back office and remote experts, or even integrate Cisco Finesse with all the tools that the agents use (including Salesforce, MS Dynamics CRM, ServiceNow and other SQL based systems).

Learn now how to create a truly unified workspace using 2Ring Gadgets for Cisco Finesse.

GA .. General

2Ring Gadgets for Cisco Finesse, offered in three bundles (standard, enhanced, premium), empowers supervisors and enables agents to become more efficient.

Supervisors are able to handle everyday tasks on their own from within Cisco Finesse: reskill agents, view detailed information about agents and customer interactions in real-time, receive alerts about important call center events (RONA, Calls in Queue, ..), send messages to agents, or even change wallboards on the fly. Be flexible to provide help when needed.

Agents gain all the features that they need to serve customers faster - repetitive tasks are automated, alerts about important call center events pop-up on top of all the application windows, help is reachable (use a panic button; connect with supervisors or even with fellow agents who are on different teams or consult with a back office / remote expert), and last but not least, integrate Cisco Finesse with CRM and Service Desk systems (including Salesforce, MS Dynamics CRM, ServiceNow, SugarCRM).

If you are migrating from CAD to Finesse and would like to resolve feature-parity gap, or if you simply want to use Cisco Finesse in its full glory, add 2Ring Gadgets for Cisco Finesse to your Cisco contact center. It is a vital extension for all Cisco Finesse deployments.

Not Chained to a Single CRM System  

Create a truly unified workspace for agents as well as for supervisors by integrating Cisco Contact Center with multiple business applications (e.g. Salesforce, SAP, MS Dynamics CRM, ServiceNow, SugarCRM, and any SQL-based data source). Don't let your agents juggle multiple application windows anymore.

Impressive ROI with Small Footprint  

Make a decision that makes economic sense. Generally speaking, this solution pays for itself in less than 12 months. Please contact us if you would like to use our ROI tool to see your savings.

Scalable  

Choose the deployment speed and bundle that are right for you. 2Ring Gadgets for Cisco Finesse are offered in three bundles (with no penalties for moving from standard to enhanced or premium bundle at a later date), with no base / server license, and with min order size of 10 seats.

Pioneers  

Did you know? The first release of 2Ring Gadgets was part of the first deployment of Cisco Finesse in Europe - with Cisco Unified Contact Center Enterprise v8.5.3.

On Cisco's Price List, Part of Solutions Plus  

Enhance your Cisco Customer Journey platform with a solution that is built, further developed and supported by 2Ring, a Cisco Preferred Solution Partner. On top, select a solution that all Cisco Resellers can offer from Cisco's price list (CCW).

Cisco Finesse API  

Use a solution built around Cisco Finesse API, the present and future for all Cisco Contact Center platforms. 2Ring always develops on top of Cisco's platforms with the goal to enhance (and not to replace) what Cisco provides to its customers out of the box.

Cisco Compatible / Seamless Upgrades  

Enjoy peace of mind since 2Ring Gadgets for Cisco Finesse are Cisco Compatible - Cisco UCCX / UCCE 11.x and 12.x and 2Ring is always there to test our solutions with upcoming Cisco Finesse releases - to make sure that our Gadgets are prepared once you are ready to upgrade your Cisco Contact Center.

You are at the Wheel  

Have your say. We at 2Ring listen and update product roadmaps based on feedback from our customers, resellers, and prospects. If we currently do not offer a feature that would help your contact center, please let us know! Contact us here.

The Award for the Most Innovative Agent Tool goes to 2Ring Gadgets for Cisco Finesse
Press release   Nov 16, 2018 :   2Ring is proud to announce that its solution 2Ring Gadgets for Cisco Finesse received an award from Cisco Systems for the Most Innovative Agent Tool of 2018. More
2Ring Gadgets for Cisco Finesse v4.0
Press release   Oct 03, 2018 :   This 4.0 release is our entrance into the multichannel arena. More
2Ring Gadgets for Cisco Finesse v3.7
Press release   Jun 29, 2018 :   This is a smaller release with features such as Reskill Agents in Cisco Finesse (for UCCE only), Pick Teams Listed in Team Gadget, and possibly restricting Supervisors to only access data about agents who they manage .. More
2Ring Gadgets for Cisco Finesse v3.6
Press release   Mar 15, 2018 :   This release is adding a brand new Agent State History profile app (filter, sort, groupings/totals by state, ..), Custom Action Buttons in Team Gadget, Support for Cisco SSO, and enhancements to Salesforce connector, .. More
2Ring Scripts & Forms v3.0 - Release Notes
Press release   Dec 15, 2017 :   2Ring Scripts & Forms v3.0 - providing advanced wrap-up forms, wizards, and guiding scripts with every new interaction. More
2Ring Gadgets for Cisco Finesse v3.5
Press release   Dec 14, 2017 :   This release is adding ServiceNow Connector, Browser Extension, option to disable silent monitoring of supervisors, and support for 2Ring Scripts & Forms v3.x .. More
2Ring Gadgets for Cisco Finesse v3.4
Press release   Oct 12, 2017 :   Release notes for Gadgets v3.4 More
2Ring Gadgets for Cisco Finesse v3.3
Press release   Sep 20, 2017 :   Release notes for Gadgets v3.3 .. More
2Ring Dashboards & Wallboards v6.2
Press release   Aug 18, 2017 :   2Ring Dashboards & Wallboards - Release Notes for v6.2 - introducing Pie / Donut / Timeline Charts, introducing multi-tenant security system featuring business units. More
Engineering Deathmatch features 2Ring Dashboards & Wallboards - #CLUS
Press release   Aug 03, 2017 :   2Ring Engineering Deathmatch featuring 2Ring Dashboards & Wallboards, recorded at Cisco Live! 2017 More
2Ring Gadgets for Cisco Finesse v3.2
Press release   Jul 12, 2017 :   2Ring Gadgets for Cisco Finesse - Release Notes for v3.2 More
How to Order 2Ring from Cisco’s Price List
Press release   Jun 19, 2017 :   FAQ about ordering 2Ring from Cisco's price-list - using CCW. More
2Ring Gadgets – Changes Due to Joining the Cisco SolutionsPlus Program
Press release   Mar 28, 2017 :   2Ring has been selected for the Cisco SolutionsPlus program, and 2Ring Gadgets for Cisco Finesse is one of the solutions now available on Cisco’s GPL price list as of March 20, 2017. More
A Cisco Finesse Power Pack from 2Ring added to Cisco SolutionsPlus Program
Press release   Mar 22, 2017 :   The official press release on 2Ring joining Cisco SolutionsPlus Program More