Speed Dials - Transfer to IVR or Queue
Reduce an Agent’s handle time by using Speed Dials and Buttons to transfer a call with a single click. This decreases the number of errors and reduces the amount of time an Agent spends on the transfer. Speed Dials can be configured to Dial, Direct Transfer (Single Step), Conference Call, or Consultative Transfer. Buttons can be configured to dial a number and then transmit DTMF Tones. This can be used for Translation Services to input account code information. Wrap-up disposition codes can be automatically applied so it is easy to see calls that have been transferred.
GA .. Features

Alerts / Notifications (Toast Alerts)
Decide what information, what event to display, to whom, and for how long....

Broadcast Messages / Message Ticker / Marquee
Enhance Cisco Finesse with broadcast message that can be sent to a message...

State and Time in State + Alerts
Define thresholds using countless colors, and alerts to provide visual and...

2Ring Orchestrator – Workflow Engine
Automate both simple and advanced tasks. Orchestrator is an advanced workf...

Current Dialogue for Supervisors
See details of what Call, Chat, or E-Mail the Agent is working on. This p...

Agent Interaction History
Agent Interaction History allows an Agent to view all the interactions he...

Team & Queue Based Real-time Views
Pick a team or queue in the 2Ring Team Gadget and check out the performanc...

CallVar / Call Variable Editor
Use Call Variable fields to add more detail and contextual information to...

Caller Identification & Screen-Pops
Identify Callers and deliver screen-pops using data stored in 3rd party co...

Speed Dials - Transfer to IVR or Queue
Reduce an Agent’s handle time by using Speed Dials and Buttons to transfer...

Address Books - Unlimited Contacts
Provide Agents with an Address Book that is updated automatically and can...

Integration with Kuando Busylight
The Busylight is a small external device used in contact centers. The devi...

Texting via WebText, Tropo, & Twilio
Integrate API based SMS providers such-as WebText, Tropo, or Twilio to sen...