Speed Dials - Transfer to IVR or Queue
Reduce an Agent’s handle time by using Speed Dials and Buttons to transfer a call with a single click. This decreases the number of errors and reduces the amount of time an Agent spends on the transfer. Speed Dials can be configured to Dial, Direct Transfer (Single Step), Conference Call, or Consultative Transfer. Buttons can be configured to dial a number and then transmit DTMF Tones. This can be used for Translation Services to input account code information. Wrap-up disposition codes can be automatically applied so it is easy to see calls that have been transferred.