Broadcast Messages / Message Ticker / Marquee
Enhance Cisco Finesse with broadcast message that can be sent to a message ticker / a marquee with a message history. Broadcast Messages can be sent to individual agents, teams, Queues, or even to a 2Ring Dashboard or Wallboard. Broadcast Messages support rich text, hyperlinks, pictures, tables, etc. and can be set to blink for certain amount of time for additional visual impact.
The arrival of a new message (sent by one of the supervisors or that was sent automatically by a 2Ring Orchestrator Workflow) can trigger an audible alert (make the recipient's workstation play a sound). Incoming messages can also be displayed in the form of a Toast Alert to ensure that even those agents who are currently working outside of Cisco Finesse tab / window do not miss the message. On the other hand, all automated toast alerts (RONA alert, number of calls in queue alert, ..), are also delivered to the Ticker Gadget to make these automated messages available for later viewing, even if the agent is logged out of Cisco Finesse.