Integration with Kuando Busylight
The Busylight is a small external device used in contact centers. The device connects to a PC via USB port and it changes its color based on signals from external systems. 2Ring Gadgets for Cisco Finesse listens for Cisco Contact Center events and thus it can change the color of the Busylight based on what is happening in the Cisco Contact center – agent state, time in state, metrics reaching pre-defined thresholds, etc.
The Busylight is large enough for an agent to easily notice the light and thus be aware what state they are in or to notice that a call is coming in – even when they are not actively looking at this PC screen. The Busylight also acts as a “Do Not Disturb” signal to fellow agents and supervisors to reduce distractions and eliminate interruptions. The Busylight can also signal what team an agent belongs to or even from what queue the current call originated.
Learn more in the press release here.