CallVar / Call Variable Editor
Use Call Variable fields to add more detail and contextual information to a call. Call Variables can be used by other applications, like Cisco Unified Intelligence Center, Calabrio (Cisco AQM) or Elevēo Call Recording to search for a particular call or type of call. Call Variables can be changed or added using a 2Ring Orchestrator Workflow or by giving agents the ability to manually change Call Variables. As an example, Orchestrator Workflows can copy the customer name, ticket, or case number into the Call Variable field. The information in the Call Variable could be displayed on a 2Ring Dashboard or Wallboard to give management visibility of who or what an agent is working on. Agents can manually add information to the Call Variable using a drop-down menu or free form text. Copy buttons are available to allow agents the ability to easily copy information into a clipboard and thus paste where it is needed - a search field, a chat window, an e-mail.