Call Details
Show Agents pertinent information and details about the call. Agents can easily see Language Selection, Queue, Call Variables, and State Trace for the call they are working currently in. Notify Agents about important pieces of information such as: The caller had to wait in a queue longer than x number of minutes, the caller already spoke with another agent, or the caller is overdue on an invoice or payment.
GA .. Features
Alerts / Notifications (Toast Alerts)
Decide what information, event to display, to whom, and for how long. Toas...
Broadcast Messages / Message Ticker / Marquee
Enhance Cisco Finesse with broadcast message that can be sent to a message...
State and Time in State + Alerts
Define thresholds using countless colors, and alerts to provide visual and...
2Ring Orchestrator – Workflow Engine
Automate both simple and advanced tasks. Orchestrator is an advanced workf...
Current Dialogue for Supervisors
See details of what Call, Chat, or E-Mail the Agent is working on. This p...
Agent Interaction History
Agent Interaction History allows an Agent to view all the interactions he...
Team & Queue Based Real-time Views
Pick a team or queue in the 2Ring Team Gadget and monitor the performance...
CallVar / Call Variable Editor
Use Call Variable fields to add more detail and contextual information to...
Caller Identification & Screen-Pops
Identify Callers and deliver screen-pops using data stored in 3rd party co...
Speed Dials - Transfer to IVR or Queue
Reduce an Agent’s handle time by using Speed Dials and Buttons to transfer...
Address Books - Unlimited Contacts
Provide Agents with an Address Book that is updated automatically and can...
Integration with Kuando Busylight
The Busylight is a small external device used in contact centers. The devi...
