
Alerts / Notifications (Toast Alerts)
Decide what information, what event to display, to whom, and for how long....

Broadcast Messages / Message Ticker / Marquee
Enhance Cisco Finesse with broadcast message that can be sent to a message...

State and Time in State + Alerts
Define thresholds using countless colors, and alerts to provide visual and...

2Ring Orchestrator – Workflow Engine
Automate both simple and advanced tasks. Orchestrator is an advanced workf...

Current Dialogue for Supervisors
See details of what Call, Chat, or E-Mail the Agent is working on. This p...

Agent Interaction History
Agent Interaction History allows an Agent to view all the interactions he...

Team & Queue Based Real-time Views
Pick a team or queue in the 2Ring Team Gadget and check out the performanc...

CallVar / Call Variable Editor
Use Call Variable fields to add more detail and contextual information to...

Caller Identification & Screen-Pops
Identify Callers and deliver screen-pops using data stored in 3rd party co...

Speed Dials - Transfer to IVR or Queue
Reduce an Agent’s handle time by using Speed Dials and Buttons to transfer...

Address Books - Unlimited Contacts
Provide Agents with an Address Book that is updated automatically and can...

Integration with Kuando Busylight
The Busylight is a small external device used in contact centers. The devi...

Texting via WebText, Tropo, & Twilio
Integrate API based SMS providers such-as WebText, Tropo, or Twilio to sen...