Address Books - Unlimited Contacts
Provide Agents with an Address Book that is updated automatically and can house an unlimited number of contacts from multiple sources. Address Books can be created by connecting to MS Active Directory (AD), Cisco Communications Manager, Lotus Notes, MS Exchange, Salesforce, MS Dynamics, Service Now, SugarCRM, and/or a SQL database and importing contacts on a scheduled basis. This means your Address Books are up to date with the latest information. Agents can create Personal Address Books for contacts that may not be in the main Address Books. Agents access the address book in couple of different ways via 2Ring’s Team Gadget or 2Ring’s Generic SQL Connector. Agents can search all these contacts manually in 2Ring Dialog Gadget and on top of that, all of this data can be used to automatically identify callers using the calling number or any piece of information available about the incoming call.
Generic SQL Connector
Connect 2Ring Dialog Gadget to a contact store that 2Ring has not yet created a native connector for. A Generic SQL Connector can be used for any contact store that uses a relational database and for which drivers are available. For example, SQL connector can be used to connect to 2Ring Phone Services application that can be used to sync contacts from multiple sources - such as MS Exchange (Outlook), MS Active Directory (AD), Lotus Notes, Cisco CallManager (CUCM), SQL database, or csv files.
Deliver number normalization
Normalize phone numbers even if they happen to be stored in multiple systems and in multiple formats. Transformation rules can be used to remove periods, dashes, and thus unify the way the numbers are presented to agents and or used to for dialing.
Native Connectors from 2Ring
Connect to contact data sources using one or multiple native connectors. 2Ring currently offers connectors for Salesforce, MS Dynamics CRM, and ServiceNow.