2Ring Gadgets for Cisco Finesse, offered in three bundles (standard, enhanced, premium), empowers supervisors and enables agents to become more efficient.
Supervisors are able to handle everyday tasks on their own from within Cisco Finesse: reskill agents, view detailed information about agents and customer interactions in real-time, receive alerts about important call center events (RONA, Calls in Queue, ..), send messages to agents, or even change wallboards on the fly. Be flexible to provide help when needed.
Agents gain all the features that they need to serve customers faster – repetitive tasks are automated, alerts about important call center events pop-up on top of all the application windows, help is reachable (use a panic button; connect with supervisors or even with fellow agents who are on different teams or consult with a back office / remote expert), and last but not least, integrate Cisco Finesse with CRM and Service Desk systems (including Salesforce, MS Dynamics CRM, ServiceNow, SugarCRM).
If you are migrating from CAD to Finesse and would like to resolve feature-parity gap, or if you simply want to use Cisco Finesse in its full glory, add 2Ring Gadgets for Cisco Finesse to your Cisco contact center. It is a vital extension for all Cisco Finesse deployments.