2Ring Dashboards & Wallboards is a software solution that empowers business users and supervisors to deliver information in real-time to every screen.
Information means data from many data sources and built using various content types. The following contact center platforms are supported out of the box – Amazon Connect, Cisco® Contact Centers (Express, Enterprise, and Packaged UCCE), Cisco CallManager (HuntGroups), the Genesys Cloud CX™ and Genesys Engage™ platforms, and it is also possible to display data from ServiceNow® and Salesforce®. The application is flexible enough for business users to add / change pictures, PowerPoint slides, web-content, or include weather information and forecasts or YouTube videos and streams on the fly.
A screen does not only mean a large plasma screen in contact centers and break-rooms, the individual workstations of agents, supervisors, or even managers who are not part of the contact center, but a screen also means most devices with standard browsers (Android phones and tablets, iPhones, iPads, and Windows tablets – such as MS Surface). You can also watch a pre-recorded demo of 2Ring Dashboards & Wallboards for Amazon Connect.