History / 2014

Sales
sales@2ring.com
+1 (916) 426-3790
Support
support@2ring.com
+1 (916) 529-4197

Sales: sales@2Ring.com .. +1(916)426-3790 | Support: support@2Ring.com .. +1(916)529-4197 or create Ticket

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- What to Expect...
  Find out how to create & submit a support ticket with 2Ring, as well as how to monitor a ticket’s status once it is in our case tracking system.
  
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History
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Cisco Solutions Preferred Partner ..

2Ring becomes Cisco Solutions Preferred Partner.

22..

Years of Experience

62..

Countries with Satisfied Clients

90.2..

Net Promoter Score

"The Dashboards & Wallboards system from 2Ring offers all the bells and whistles you could want from a dashboard solution, but it’s real power rests in how easy it is to use. Within a matter of minutes we can create and configure an entirely new dashboard."

Nick Waldrop, Sparrow Health System, Service Delivery Team Lead

"2Ring saved us money, and did a great job on top of that. We implemented 2Ring when we realized our phone system consumed multiple licenses if a person opens up the phone feature and the admin feature. After plenty of research, 2Ring came to the rescue! We spent some time customizing it, and it replaced the admin feature entirely, saving us a ton of money in license fees. It's now an indispensable tool in our workflow. We can monitor our call queues, agent statuses, and everything from one tiny window. Thanks, 2Ring!"

Colin C., IT Manager

"2Ring has offered us unparalleled insights into call volume and agent activity which has allowed our contact center to make informed decisions. We have expanded this to beyond our contact center into other departments such as our lending department and collections department, which has positively impacted our entire credit union."

Morgan Petterson, Manager, Credit Union of Colorado

"2Ring has provided ACT Government the ability to monitor our COVID related Webex Contact Centre contact centres. A real time view of agent productivity and analytics for unanticipated call traffic has allowed the organisation to allocate resources to where it is most needed in order to deliver services for the public."

Shane Eccleston, ACT Government, Unified Communications Manager

"All in all, I’ve been extremely pleased with the ease of installation and configuration of 2Ring Dashboards & Wallboards ... 2Ring was head and shoulders above the rest in presenting a professional looking Wallboard that can be set up and modified with very little training necessary. I was recently asked to make a change to our primary Call Center board (turning a static banner into a ticker) and found it extremely easy to do with just a brief consultation of the manual. As the Call Center is not located in our corporate office, I monitor the Wallboards remotely from an iPad at my desk ... I really can’t recommend this software enough for its ease of use and real-time visibility."

David Hamilton, SAFE Credit Union, Systems Administrator

"2Ring allowed us to implement a wallboard that increased real time visibility on how our contact center was performing. As a result, we can make quicker decisions to better service to our customers."

Tony Busch, DEMCO Inc., Senior Telecommunications Specialist

"Working with 2Ring has been a game-changer for us at Grand River Hospital. I've witnessed the tremendous impact their solution has had on our operations. With 2Ring, we have gained valuable visibility into our incoming calls, including the number of calls on hold and the duration of their wait times. This real-time data has greatly enhanced our ability to manage call flow and ensure prompt assistance for our patients. The ability to see our agent's status live has greatly assisted us in troubleshooting and ensuring smooth operations. I highly appreciate the value that 2Ring brings to our organization."

Jimmy Dong, Network Technician, Grand River Hospital

"It is fun to come in every day and see the board lit up and working as we requested and how smoothly it went in!"

Kristine Bollinger, SICK Product & Competence Center Americas, Manager of IT Services

"Our 2Ring solution is providing much needed visibility for both our affected employees and management. Seeing real-time UCCX queue and agent status has contributed to more awareness around the organization’s ability to handle incoming patient calls to appointment schedulers and business office representatives."

Jeffrey Goddard, The Doctors Clinic, Information Technology Manager

"The installation of the 2Ring product allows us to present call data to managers and executive staff in real-time on their desktop, monitors and other devices without the necessity of creating accounts in UCCX, consuming licenses or training users. The application is easy to customize for individual business units so they can view the information that is important to their operations."

Ron Hardy, Manatee County Government, Telecommunications Manager

"We're very happy with this tool. It gives us visibility to our call center and the ability to manage our results and our resources in a way that Cisco WXCC cannot..."

Michael Bryson, Help Desk Administrator, Charleston County School District

"The solution overall is a good fit. I’ve received several comments from users indicating they are very appreciative of the improvement in their user experience with Cisco Finesse enhanced with 2Ring Gadgets. We have received excellent support both pre and post implementation working through the requests of users wanting modifications to what they see and how they interact with the gadgets. Most users are very satisfied with how things are working now. Overall, it’s a win for us."

Current 2Ring Customer

"I have been using the 2Ring Wallboard product for about 6 months now and I have been impressed with its ease of use – after about 8 hours of working with it I feel comfortable that I can create pretty much anything I want to create."

John D. Tocado, JLG Industries, Principal Analyst Systems Development

"We have been using 2Ring's solution almost two years now, and it has been a hit in our Service Desk and Consumer Affairs Department. There were not a lot of good Wallboard solutions out there for Cisco UCCX when we were looking, and were happy to find 2Ring. They have a great product, and their support has exceeded our expectations."

Michael Taney, Land O’Lakes, Inc., Sr. Network/UC Engineer

"In our move to Genesys Cloud ... we needed a true wallboard solution for our Contact Center. We needed an application that would not only allow for real-time statistics but would make the actual day to day management of the tool user friendly. ... We vetted multiple vendors, went through multiple demos, and ultimately landed on 2Ring. The combination of cost, your licensing model, familiarity with the product name and ease of implementation all factored in our informed decision-making process ...”"

Current 2Ring Customer

"I interface with the technical support team on a frequent basis. Frequent to me is at least once a quarter. These are usually small changes requested from the business units. Meaning an additional CSQ or a redesign of the layout. The support team have always been quick to assist with the task and followed up until resolution. They have also assisted me in learning a little bit with each ticket so I can eventually be self-sufficient. A big kudos to the technical support team."

Ben Stevens, BUNN®, Network Engineer Information Technology

"Our 2Ring solution has dramatically reduced our SLO violations by bringing a much-needed visibility into agent status and capacity. The ROI on this product is almost immediate, within weeks we were consistently able to keep our SLO violations below thresholds. Having real time visibility of agent status and capacity of agents that those agents can view, minimizes management overhead, allows agents to capacity plan on the fly, and results in more client calls getting answered faster."

Allison Shumway, Endsight

"The Dashboards & Wallboards solution provided by 2Ring has been a great addition to our Contact Center. It has given us many new capabilities that have increased our productivity and helped us serve our customers more efficiently."

Kaiser Saleemi, King Architectural Metals, Systems Administrator

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What to Expect...

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