What do you gain with 2Ring
Dashboards & Wallboards for the Cloud?

Stay Connected to your Real-Time Data

Access your contact center’s real-time data anytime, on any device, with no app installations or adjustments needed. Seamlessly integrate with emails, SMS/texting* providers, IM platforms like MS Teams, WhatsApp, Slack, Discord and Cisco Webex for effortless alerting capabilities. *SMS/texting API needs to be provided by customer

Focus on Your Audience

Keep your team focused on what matters most. In every organization, different roles need different insights to stay effective. With 2Ring Dashboards & Wallboards, you get customized, real-time layouts tailored to each team’s (BU’s) priorities — with business units acting as data silos, so users see only what’s relevant to them, and one-click preset filters to instantly display just the agents or data that matter.

Get a Complete View of your Data

Combine data from ServiceNow® and Salesforce® for a complete view into your enterprise. Along with your CRM data, enhance dashboards with marquees, banners, PDFs, social media feeds, YouTube videos, and live weather updates.

Scalability

Deploy 2Ring Dashboards & Wallboards at your own pace, starting with just 10 seats. Scale effortlessly as your needs and demands grow.

A Secure, Reliable Partner

Security is a top priority at 2Ring. With robust encryption, password protection, secure transmission, and ISO/IEC 27001:2022 certification, our solution delivers trusted protection, reflected in our 95+ NPS.

Ask Your Data Anything with AI Assistant

2Ring Dashboards & Wallboards includes two AI Assistants. AI Assistant Docs answers product questions 24/7 and guides users through layout and alert adjustments, while AI Assistant Data lets users ask questions about the live data they have access to — such as “What is the current Service Level of our ServiceDesk team?” Every answer includes the calculation steps used, so results are always verifiable.

Enterprise-Grade AI Security

AI features run on the Gemini Enterprise Agent Platform with regional endpoints, so all AI data processing stays within your tenant’s region and meets local data-residency requirements. Your data is never used to train global AI models, is encrypted in transit and at rest, and an advanced defense layer protects against prompt injection and sensitive data leakage.

Sign In with Credentials You Already Use

Log in to 2Ring Dashboards & Wallboards with your existing Webex, Entra ID (Azure), or Okta credentials. No extra accounts, no additional passwords — just secure single sign-on that simplifies access for agents and admins alike.

Configure Thresholds and Real-Time Alerts

Set real-time alerts in your layouts for critical KPIs with customizable actions like color changes, sounds, or notifications via Text/SMS, email, desktop toast alerts, and IM platforms like Webex, Microsoft Teams, Discord, WhatsApp or Slack.

Local Toast Alerts

Local Toast Alerts display on top of all open application windows — perfect for notifying agents about state changes or time in state, and for supervisors monitoring call center events. Alerts can be triggered by individual KPIs or grid values, so agents on personalized layouts receive notifications relevant to them.

Higher Engagement through Advanced Gamification

Boost engagement with gamification tools like a winner’s podium, showcasing top performers and tracking progress in real-time. Dynamic visuals, customizable layouts, and team icons add a fun, competitive edge to motivate agents.

Effortless Access with a Single URL for Personalized Layouts & Anonymous Access

Provide agents with single URL access to personalized layouts, while admins have the ability to assign default views via the Builder UI. Admins can even create custom short URLs — like yourtenant.2ring.cloud/servicedeskagent — for effortless sharing. With anonymous access, you can enable the viewing of layouts without having to log in on a device, such as a TV that periodically restarts.

All of these features and more elevate your contact center’s real-time reporting to new heights.

To learn more, download our added-value brochure

Compatible with most contact center Platforms

2Ring solutions integrate seamlessly with most leading contact center platforms including: Amazon Connect, Five9, Genesys Cloud CX, NiCE CXone, Zoom and Webex Contact Center. You don’t have to change your existing setup to benefit from powerful dashboards, real-time alerts, and analytics. Didn’t find your platform on the list? Get in touch with us to see if we can accommodate your business requirements.

Discover What’s New with 2Ring. Deeper Insights .. Get the Full Picture

Explore our latest features in detail and see how they can transform your operations. Our running release notes describe the most-recently published features and how they can benefit your contact center deployment. Don’t hesitate to reach out to us to schedule a personalized demo!

Open ‘What’s New’ Section in New Tab

What is 2Ring?

Feed and deliver data from your cloud contact center instance to 2Ring Dashboards & Wallboards (a native cloud based offering), a powerful solution that allows you to setup KPIs and metrics to your liking into beautiful layouts, so that you can stay in the know about the performance of your contact center at all times.

Is 2Ring available globally? Where is 2Ring supported?

Yes, 2Ring is headquartered in both North America (Sacramento) and EMEA (Slovakia) to support global reach. The latest list of hosting regions (USA, Canada, United Kingdom, European Union – Germany, Australia), is always available at 2Ring Cloud Status

How is 2Ring Dashboards & Wallboards licensed?

The peak number of concurrently logged in agents/supervisors to a customer’s domain has to be covered by the 2Ring Cloud Subscription. To clarify, what matters is the peak number of agents + supervisors that the 2Ring solution processes data from, not the number of boards nor the number of viewers/actual active users of 2Ring.

Is there a minimum seat count requirement for 2Ring?

The minimum seat count is 10 concurrently logged-in agents per connector.

Does 2Ring provide any services?

A one-time 2Ring Cloud Service Activation Fee is required for all new customers/subscriptions, but it can be waived for subscriptions with a 3-year commitment (2Ring’s prior approval is needed).

How much time is needed to get 2Ring up and running?

We request at least 10 day advanced notice before engaging in project; however, we will do our best to be as flexible as possible. Please contact us to discuss timelines.

Can the 2Ring subscription be cancelled?

Customers cannot cancel a 2Ring Cloud Subscription after the order has been activated by 2Ring. The number of licenses specified in an accepted 2Ring Cloud Subscription cannot be decreased prior to the end of the current term regardless of any termination, nonpayment, non-use, other conduct, or inaction on the part of the customer. Termination of the 2Ring Cloud Subscription requires providing written notice to the other party at least 30 days prior to termination. Customer needs to provide such notice to 2Ring. For details, please see “10. Termination” in /2ring-cloud-agreement/

What data centers does 2Ring utilize?

2Ring utilizes Microsoft Azure global data centers.

I have more questions, or I would like to schedule a demo, how can I get the quickest response?

Please contact 2Ring’s sales and presales team by sending an email to info-na@2Ring.com.

I like to try things on my own, is there a demo environment?

Yes, please fill out the following form and request access credentials to our demo environment- only your name, email address, and company is needed to get access.

Does 2Ring Dashboards & Wallboards use AI?

Yes. 2Ring Dashboards & Wallboards includes two AI Assistants. AI Assistant Docs answers product questions 24/7 and guides users through layout and alert adjustments. AI Assistant Data lets users ask questions about the live contact center data they have access to — for example, “What is the current Service Level of our ServiceDesk team?” Every answer includes the calculation steps used, so results are always verifiable. AI Assistant Data is off by default and is enabled at two levels — first by 2Ring for your organization, then by your Tenant Admin per role.

Is my data safe with 2Ring's AI features?

Yes. All AI features run on the Gemini Enterprise Agent Platform with regional endpoints, so AI data processing stays within your tenant’s region and meets local data-residency requirements. Your data is never used to train global AI models and is encrypted both in transit and at rest. An advanced defense layer also protects against prompt injection and sensitive data leakage. More about our approach to AI trust and security here.

Success Stories

Read our customers’ success stories and see for yourself how 2Ring empowered their contact centers with actionable insights and powerful real-time reporting capabilities. With an NPS score of 95+, we pride ourselves on providing exceptional customer service and support to our clients.

VSP Vision

“2Ring has provided us with a solution that more than meets our business needs. Providing customizable live metrics and alerting capabilities has given us the visibility we need to effectively manage our call centers. The 2Ring support and development team have been amazing partners throughout the stand-up process and beyond.”

Cody Pena, Business Technical Analyst – Business Enablement, VSP Vision

Callaway Golf

“2Ring has significantly transformed our call center operations with its robust features and user-friendly configuration. The customizable dashboards cater to our dynamic needs, providing real-time insights that empower our team to make informed decisions. Beyond its impressive functionality, the exceptional customer support from the 2Ring team further solidifies its position as our preferred call center dashboard solution. Overall, 2Ring is a game-changer that enhances our efficiency and performance, making it an invaluable asset for our team.”

Seith Aikman, Senior Manager E-Commerce Sales and Service, Callaway Golf

Reed Smith

“We have been extremely happy with our 2Ring solution. We’ve been able to customize our Wallboards to suit our very specific needs and 2Ring has by far had the most customization options of any of the Wallboards that we’ve worked with in the past. The 2Ring solution is very stable and we rarely if ever have any issues with it. 2Ring Support has also exceeded our expectations. They are always very quick to respond and have always been able to assist us with whatever we have needed.”

George Romesburg, IT Help Desk Senior Manager, Reed Smith

Springfield Clinic

“2Ring has significantly enhanced our operational efficiency by providing real-time visibility into queue and agent status. This increased transparency allows both our team and management to proactively address patient call volumes, ensuring better support for appointment scheduling and business operations. The ability to monitor and adjust in real-time has been invaluable in improving our responsiveness and maintaining our commitment to exceptional patient care.”

Nick Fuchs, Springfield Clinic, Chief Technology & Information Security Officer

Charleston County School District

“I manage a service desk for a K-12 school district. Our call center utilized Avaya phones and we had implemented a Taske wallboard. After an RFP, we moved to a Webex Contact Center phone system. We were very accustomed to utilizing the Taske wallboard to manage our team identifying agent status, calls in queue, wait times, call quantities, etc. and Taske was incompatible with WXCC. With WXCC we were unable to display that same data on our wallboards. Our WXCC implementation team recommended we look at 2Ring, and it most definitely met the need. It’s very customizable to display the data you want to see in a layout that meets your needs. The support provided by 2Ring is also fantastic. Whether responding to true break/fix issues or their assistance in configuration based on your unique business need, they are very responsive and very willing to help in any way they can. I would most certainly recommend this product to others.”

Michael Bryson, Help Desk Administrator, Charleston County School District

Credit Union of Colorado

“2Ring has offered us unparalleled insights into call volume and agent activity which has allowed our contact center to make informed decisions. We have expanded this to beyond our contact center into other departments such as our lending department and collections department, which has positively impacted our entire credit union.”

Morgan Petterson, Manager, Credit Union of Colorado

ACT Government

“2Ring has provided ACT Government the ability to monitor our COVID related Webex Contact Centre contact centres. A real time view of agent productivity and analytics for unanticipated call traffic has allowed the organisation to allocate resources to where it is most needed in order to deliver services for the public.”

Shane Eccleston, ACT Government, Unified Communications Manager

Dashboards and Wallboards for the cloud