Agent Evaluation
It is possible to assign points to every answer so that the number of points assigned represents the importance of the particular answer and thus to obtain data for agent evaluation, The assigned points also help agents better understand the value of a given answer for the company. The data can also be used to split the cost of contact center operations among other departments – cost centers
SF .. Features
Advanced Wrap-Up Forms and Guiding Scripts
Agents can fill out the form from the call’s start as the application navi...
Correctly Filled Out Data
Built-in support for entry validation doesn’t allow agents to submit the f...
Variability of Data Entering
The application helps speed up and simplify agents’ work by allowing them...
Sophisticated Reporting
The application stores recorded data in a database that is independent fro...