Compact Agent .. CA
Made to Fit In
A clean and touch screen friendly agent desktop application built on top of Cisco Finesse API. Runs in all major web browsers, and also inside of Cisco Jabber for Windows.
As long as a CiscoCC compatible voice end-point is available to the agent, 2Ring Compact Agent can run on any device and serve as an alternative desktop for remote agents, remote experts, support engineers, road warriors, and back office workers.
The flexibility is there, so how far will you go?
CA .. General
2Ring Compact Agent is an agent desktop application built on top of Cisco Finesse API. It can be used to bring Cisco Contact Center closer to remote experts, to subject matter experts, and to back-office workers. 2Ring Compact Agent can also be used as a primary agent desktop in contact centers, especially if you are looking for an easy to use, clean and touch-screen friendly interface, leveraging Cisco Contact Center outside of the contact center, and enabling other departments to use the capabilities of the platform without too much staff training.
2Ring Compact Agent is part of the Standard, Enhanced, and Premium bundle of 2Ring Gadgets for Cisco Finesse, and thus it is available for Cisco Unified Contact Center Enterprise (Cisco UCCE - including Packaged UCCE) and Cisco Unified Contact Center Express (Cisco UCCX) v10-12.x.
Operating as a Cisco Contact Center agent directly from Cisco Jabber for Windows or from a browser on your favorite device. 2Ring Compact Agent running inside of Cisco Jabber is a strong reason for organizations that already run or plan on investing into Cisco Contact Center to use Cisco Jabber and not other platforms.
Agents / Operators using 2Ring Compact Agent spend significantly less time in training sessions. Under time pressure, the simplified interface of 2Ring Compact Agent makes it easy to have new staff members process calls coming into the Contact Center or start working on an important outbound campaign. New agents can be literally up and ready in a matter of minutes - with nothing to be installed on their workstations.
The clean user interface of 2Ring Compact Agent makes it significantly easier to utilize the existing Cisco Contact Center services by users from traditional departments (collections, logistics, ..)
Collaboration among contact center agents and staff working in other "traditional" departments is possible. Agents and Supervisors with Cisco Finesse can review which experts (logged in to the contact center via 2Ring Compact Agent) are ready / available. This positively impacts first call resolution.
Use a solution built around Cisco Finesse API, the present and future for all Cisco Contact Center platforms. 2Ring always develops on top of Cisco's platforms with the goal to enhance (and not to replace) what Cisco provides to its customers out of the box.
Enhance your Cisco Customer Journey platform with a solution that is built, further developed and supported by 2Ring, a Cisco Preferred Solution Partner. On top, select a solution that all Cisco Resellers can offer from Cisco's price list (CCW).
Choose the deployment speed that is right for you. 2Ring Compact Agent is part of all three bundles of 2Ring Gadgets for Cisco Finesse. Each team or even each agent can decide which agent desktop application they prefer to use - Cisco Finesse (enhanced with 2Ring Gadgets) or 2Ring Compact Agent. There is no base / server license, and min order size equals to 10 seats.
Have your say. We at 2Ring listen and update product roadmaps based on feedback from our customers, resellers, and prospects. If we currently do not offer a feature that would help your contact center, please let us know! Contact us here.