CA .. General
Compact Agent .. CA
2Ring Compact Agent is an agent desktop application built on top of Cisco Finesse API. It can be used to bring Cisco Contact Center closer to remote experts, to subject matter experts, and to back-office workers. 2Ring Compact Agent can also be used as a primary agent desktop in contact centers, especially if you are looking for an easy to use, clean and touch-screen friendly interface, leveraging Cisco Contact Center outside of the contact center, and enabling other departments to use the capabilities of the platform without too much staff training.
2Ring Compact Agent is part of the Standard, Enhanced, and Premium bundle of 2Ring Gadgets for Cisco Finesse, and thus it is available for Cisco Unified Contact Center Enterprise (Cisco UCCE - including Packaged UCCE) and Cisco Unified Contact Center Express (Cisco UCCX) v10-12.x.