Including sign in as mobile agent support and support for sign out reason codes.
Handle incoming call & display call related data including complex and custom call variables. This can include custom labeled values with hyperlinks to a caller's contact card in a 3rd party CRM system (Salesforce, MS CRM, ..), launching an IM chat session with an account delivery manager, and starting an email to an account manager.
Hold and resume call
Single step transfer
Outbound preview calls support
WrapUp Reason Codes support
OpenInNewTab configuration setting for links in callVariableData and customData settings
Support for all major browsers (IE 8+, Firefox, Chrome, and Safari)
Agent state management incl. support for reason codes
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