Other (SAP, SugarCRM, Jira, etc.) Gadgets for Cisco Finesse Integrations - 2Ring

Product platform: Other (SAP, SugarCRM, Jira, etc.)

Sales:
sales@2Ring.com
.. +1(916)426-3790
Support:
support@2Ring.com
.. +1(916)529-4197
or CREATE TICKET

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Products for: Other (SAP, SugarCRM, Jira, etc.)..

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NPS for 2025

"With 2Ring's assistance our incoming calls are displayed in a time effective manner allowing employees to cohesively work. Ultimately 2Ring's dashboard has pleased our company with the ability to monitor, communicate and function in a more efficient day to day process."

Christopher N., Contact Center Manager, YMCA Retirement Fund

"We have been using 2Ring's solution almost two years now, and it has been a hit in our Service Desk and Consumer Affairs Department. There were not a lot of good Wallboard solutions out there for Cisco UCCX when we were looking, and were happy to find 2Ring. They have a great product, and their support has exceeded our expectations."

Michael Taney, Land O’Lakes, Inc., Sr. Network/UC Engineer

"2Ring has offered us unparalleled insights into call volume and agent activity which has allowed our contact center to make informed decisions. We have expanded this to beyond our contact center into other departments such as our lending department and collections department, which has positively impacted our entire credit union."

Morgan Petterson, Manager, Credit Union of Colorado

"2Ring has provided us with a solution that more than meets our business needs. Providing customizable live metrics and alerting capabilities has given us the visibility we need to effectively manage our call centers. The 2Ring support and development team have been amazing partners throughout the stand-up process and beyond."

Cody Pena, Business Technical Analyst – Business Enablement, VSP Vision

"2Ring has significantly enhanced our operational efficiency by providing real-time visibility into queue and agent status. This increased transparency allows both our team and management to proactively address patient call volumes, ensuring better support for appointment scheduling and business operations. The ability to monitor and adjust in real-time has been invaluable in improving our responsiveness and maintaining our commitment to exceptional patient care."

Nick Fuchs, Springfield Clinic, Chief Technology & Information Security Officer

"The solution overall is a good fit. I’ve received several comments from users indicating they are very appreciative of the improvement in their user experience with Cisco Finesse enhanced with 2Ring Gadgets. We have received excellent support both pre and post implementation working through the requests of users wanting modifications to what they see and how they interact with the gadgets. Most users are very satisfied with how things are working now. Overall, it’s a win for us."

Current 2Ring Customer

"2Ring has significantly transformed our call center operations with its robust features and user-friendly configuration. The customizable dashboards cater to our dynamic needs, providing real-time insights that empower our team to make informed decisions. Beyond its impressive functionality, the exceptional customer support from the 2Ring team further solidifies its position as our preferred call center dashboard solution. Overall, 2Ring is a game-changer that enhances our efficiency and performance, making it an invaluable asset for our team."

Seith Aikman, Senior Manager E-Commerce Sales and Service, Callaway Golf

"Our 2Ring solution has dramatically reduced our SLO violations by bringing a much-needed visibility into agent status and capacity. The ROI on this product is almost immediate, within weeks we were consistently able to keep our SLO violations below thresholds. Having real time visibility of agent status and capacity of agents that those agents can view, minimizes management overhead, allows agents to capacity plan on the fly, and results in more client calls getting answered faster."

Allison Shumway, Response Center Value Stream Manager, Endsight

"2Ring saved us money, and did a great job on top of that. We implemented 2Ring when we realized our phone system consumed multiple licenses if a person opens up the phone feature and the admin feature. After plenty of research, 2Ring came to the rescue! We spent some time customizing it, and it replaced the admin feature entirely, saving us a ton of money in license fees. It's now an indispensable tool in our workflow. We can monitor our call queues, agent statuses, and everything from one tiny window. Thanks, 2Ring!"

Colin C., IT Manager

"I interface with the technical support team on a frequent basis. Frequent to me is at least once a quarter. These are usually small changes requested from the business units. Meaning an additional CSQ or a redesign of the layout. The support team have always been quick to assist with the task and followed up until resolution. They have also assisted me in learning a little bit with each ticket so I can eventually be self-sufficient. A big kudos to the technical support team."

Ben Stevens, BUNN®, Network Engineer Information Technology

"We have been extremely happy with our 2Ring solution. We've been able to customize our Wallboards to suit our very specific needs and 2Ring has by far had the most customization options of any of the Wallboards that we've worked with in the past. The 2Ring solution is very stable and we rarely if ever have any issues with it. 2Ring Support has also exceeded our expectations. They are always very quick to respond and have always been able to assist us with whatever we have needed."

George Romesburg, IT Help Desk Senior Manager, Reed Smith

"I manage a service desk for a K-12 school district. Our call center utilized Avaya phones and we had implemented a Taske wallboard. After an RFP, we moved to a Webex Contact Center phone system. We were very accustomed to utilizing the Taske wallboard to manage our team identifying agent status, calls in queue, wait times, call quantities, etc. and Taske was incompatible with WXCC. With WXCC we were unable to display that same data on our wallboards. Our WXCC implementation team recommended we look at 2Ring, and it most definitely met the need. It's very customizable to display the data you want to see in a layout that meets your needs. The support provided by 2Ring is also fantastic. Whether responding to true break/fix issues or their assistance in configuration based on your unique business need, they are very responsive and very willing to help in any way they can. I would most certainly recommend this product to others."

Michael Bryson, Help Desk Administrator, Charleston County School District

"I have been using the 2Ring Wallboard product for about 6 months now and I have been impressed with its ease of use – after about 8 hours of working with it I feel comfortable that I can create pretty much anything I want to create."

John D. Tocado, JLG Industries, Principal Analyst Systems Development

"The Dashboards & Wallboards system from 2Ring offers all the bells and whistles you could want from a dashboard solution, but it’s real power rests in how easy it is to use. Within a matter of minutes we can create and configure an entirely new dashboard."

Nick Waldrop, Sparrow Health System, Service Delivery Team Lead

"Overall a very good, simple and useful application for a Call Center Dashboard. We have implemented 2Ring Dashboards for our Call Center for live monitoring the calls flow and agent activity. It is a very handy tool for customer service managers and supervisors to track agents' activity and call flows and administer them."

Mohammed A., System Admin

"Our 2Ring solution is providing much needed visibility for both our affected employees and management. Seeing real-time UCCX queue and agent status has contributed to more awareness around the organization’s ability to handle incoming patient calls to appointment schedulers and business office representatives."

Jeffrey Goddard, The Doctors Clinic, Information Technology Manager

"In our move to Genesys Cloud ... we needed a true wallboard solution for our Contact Center. We needed an application that would not only allow for real-time statistics but would make the actual day to day management of the tool user friendly. ... We vetted multiple vendors, went through multiple demos, and ultimately landed on 2Ring. The combination of cost, your licensing model, familiarity with the product name and ease of implementation all factored in our informed decision-making process ..."

Current 2Ring Customer

"2Ring has provided ACT Government the ability to monitor our COVID related Webex Contact Centre contact centres. A real time view of agent productivity and analytics for unanticipated call traffic has allowed the organisation to allocate resources to where it is most needed in order to deliver services for the public."

Shane Eccleston, ACT Government, Unified Communications Manager

"Hands down – 2Ring are my favourite partner to work with!"

Onecom UK (2Ring partner)

"Working with 2Ring has been a game-changer for us at Grand River Hospital. I've witnessed the tremendous impact their solution has had on our operations. With 2Ring, we have gained valuable visibility into our incoming calls, including the number of calls on hold and the duration of their wait times. This real-time data has greatly enhanced our ability to manage call flow and ensure prompt assistance for our patients. The ability to see our agent's status live has greatly assisted us in troubleshooting and ensuring smooth operations. I highly appreciate the value that 2Ring brings to our organization."

Jimmy Dong, Network Technician, Grand River Hospital

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Sales:
sales@2Ring.com
.. +1(916)426-3790
Support:
support@2Ring.com
.. +1(916)529-4197
or CREATE TICKET

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